Subject: Fw: [URGENT] TID: 16123909 & TID: 16123905 - Brazil vs Costa Rica - Football World Cup 2018 - When: 10 day(s), 23 hours away - broker DE [URGENT]
From: Virat Joshi <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Lucas Araujo <[email-masked]>, Ashwinee Latchayya <[email-masked]>
Date: Tue, 12 Jun 2018 14:08:27 +0000

Hi Jelena ,

Can you ask SS to contact the broker and ask him to redirect tickets via carrier provider to the LDA.  This action needs to be duplicated for both TID mentioned in the subject.

Buyer is travelling and tickets are undeliverable due to CPF number not being present on the order.

Thanks

________________________________
From: Lucas Araujo <[email-masked]>
Sent: 12 June 2018 18:18
To: Virat Joshi
Cc: Ashwinee Latchayya
Subject: [URGENT] TID: 16123909 & TID: 16123905 - Brazil vs Costa Rica - Football World Cup 2018 - When: 10 day(s), 23 hours away - broker DE [URGENT]

Hi Viraat,

Here we have two TID wich tickets stuck in SP due to UPS had no CPF number for the buyer
I called UPS and they informed us that if we update the information which is missing, buyer will not receive the tickets as he just arrived in Europe.
They advised us to contact UPS in Europe and ask them a redirection from Brazil to LDA.

Here is his LDA:
Poltavskiy proyezd, 2
Sankt-Peterburg, São Petersburgo 190961
Rússia.

Can you help me in this case?

Regards,
Lucas.