Subject: Re: 16925156 ; Event name: Portugal vs Spain - Football World Cup 2018 ; TIme to event: 3 day(s), 9 hours away
From: Jelena Kalcuka <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Cc: sidje <[email-masked]>
Date: Tue, 12 Jun 2018 09:57:46 +0000

Hi Aswinee,

You can move to replacement and escalate to shipping investigation also.

Kind regards

Jelena Kalcuka

Outsourcing - India

________________________________
From: Ashwinee Latchayya <[email-masked]>
Sent: 12 June 2018 10:08:08
To: Jelena Kalcuka
Cc: sidje
Subject: TID: 16925156 ; Event name: Portugal vs Spain - Football World Cup 2018 ; TIme to event: 3 day(s), 9 hours away

Hi Jelena,

There's still no change in the scheduled delivery date.

According to the tracking number the tickets will be delivered on 18/06/18 and the event is on 15/06/18.

Seller shipped on time. Can we move this to pending replacement ?

Thank you,
Ashwinee

________________________________
From: "jelena kalcuka" <[email-masked]>
To: "Ashwinee Latchayya" <[email-masked]>
Cc: "sidje" <[email-masked]>
Sent: Friday, 8 June, 2018 18:43:51
Subject: Re: 16925156 ; Event name: Portugal vs Spain - Football World Cup 2018 ; TIme to event: 7 day(s), 6 hours away

Hi Ashwinee,

It is too early to move to replacement now.

Please set up a follow up until Monday and check where tickets are. It is estimated time only.  As per case notes I can see that buyer is chasing number. In this case we need to contact select and request this infomation.

Kind regards

Jelena Kalcuka

Outsourcing - India

________________________________
From: Ashwinee Latchayya <[email-masked]>
Sent: 08 June 2018 12:31:14
To: Jelena Kalcuka
Cc: sidje
Subject: TID: 16925156 ; Event name: Portugal vs Spain - Football World Cup 2018 ; TIme to event: 7 day(s), 6 hours away

Hi Jelena,

According to the tracking number the tickets will be delivered on 18/06/18 and the event is on 15/06/18.

Seller shipped on time. Can we move this to pending replacement ?

Thank you,
Ashwinee.