Subject: Re: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 27 day(s), 17 hours ago ; Buyer claims not receiving ticket
From: Tempest JeanBaptiste <[email-masked]>
To: Jelena Kalcuka <[email-masked]>, CS.NewYork <[email-masked]>, Ryan Barello <[email-masked]>
Cc: ashwinee <[email-masked]>, Lucas Araujo <[email-masked]>
Date: Mon, 11 Jun 2018 16:47:40 +0000

Hi Ryan,

Could you please request proof of transfer from the seller.

Thanks,
Tempest

Seller Support US, Viagogo Inc
E-Mail: [email-masked]
Phone: (415) -429-1056 ext:  4646
7 days a week 9am EST – 6pm EST

________________________________
From: Jelena Kalcuka
Sent: Monday, June 11, 2018 2:32:24 AM
To: CS.NewYork
Cc: ashwinee; Lucas Araujo
Subject: Fw: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 27 day(s), 17 hours ago ; Buyer claims not receiving ticket

Hi Guys,

Please can we request a proof of transfer from the seller as we cannot see proof uploaded on system.

Buyer complains that not received tickets, but it looks like that he is not created Ticketmaster account.

Kind regards

Jelena Kalcuka

Outsourcing - India

________________________________
From: Ashwinee Latchayya <[email-masked]>
Sent: 10 June 2018 13:26
To: Jelena Kalcuka
Cc: Lucas Araujo
Subject: TID: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 27 day(s), 17 hours ago ; Buyer claims not receiving ticket

Hi Jelena,

According to Ryan a link was sent to the buyer on the 13th of May. There is no email containing any link on the date he mentioned.

There is surely an email but no link.

Can you look into this please ?

Thank you,
Ashwinee

P.S: Sorry Brian isn't receiving any of my emails, thus forwarding it to you.

________________________________
From: "Lucas Araujo" <[email-masked]>
To: "Ashwinee Latchayya" <[email-masked]>
Sent: Wednesday, 6 June, 2018 16:56:45
Subject: Re: TID: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 22 day(s), 15 hours ago ; Buyer claims not receiving ticket

Any update?

________________________________
From: "Ashwinee Latchayya" <[email-masked]>
To: "Brian Sexton" <[email-masked]>
Cc: "Lucas Araujo" <[email-masked]>
Sent: Tuesday, June 5, 2018 3:56:02 PM
Subject: TID: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 22 day(s), 15 hours ago ; Buyer claims not receiving ticket

Hi Brian,

According to Ryan a link was sent to the buyer on the 13th of May. There is no email containing any link on the date he mentioned.

There is surely an email but no link.

Can you look into this please ?

Thank you,
Ashwinee

________________________________
From: "Lucas Araujo" <[email-masked]>
To: "Ashwinee Latchayya" <[email-masked]>
Sent: Tuesday, 5 June, 2018 15:51:25
Subject: Re: TID: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 14 day(s), 18 hours ago

;) Any update?

________________________________
From: "Lucas Araujo" <[email-masked]>
To: "Ashwinee Latchayya" <[email-masked]>
Sent: Friday, June 1, 2018 7:47:39 PM
Subject: Re: TID: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 14 day(s), 18 hours ago

any update?

________________________________
From: "Ashwinee Latchayya" <[email-masked]>
To: "Brian Sexton" <[email-masked]>
Cc: "Lucas Araujo" <[email-masked]>
Sent: Monday, May 28, 2018 6:59:37 PM
Subject: TID: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 14 day(s), 18 hours ago

Hi Brian,

According to Ryan a link was sent to the buyer on the 13th of May. There is no email containing any link on the date he mentioned.

There is surely an email but no link.

Can you look into this please ?

Thank you,
Ashwinee

________________________________
From: "Lucas Araujo" <[email-masked]>
To: "Ashwinee Latchayya" <[email-masked]>
Sent: Monday, 28 May, 2018 18:04:42
Subject: Fwd: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 13 day(s), 18 hours ago

They said that a link was sent to the buyer which is not true.

What should we do?

Regards,
Lucas.
________________________________
From: "Ryan Barello" <[email-masked]>
To: "Brian Sexton" <[email-masked]>
Cc: "Ashwinee Latchayya" <[email-masked]>, "Lucas Araujo" <[email-masked]>
Sent: Sunday, May 27, 2018 7:40:15 PM
Subject: Re: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 13 day(s), 18 hours ago

Hi,

A link was sent to the buyer on 5/13/18, to redeem these tickets.

viagogo

Ryan

E-Mail: [email-masked]

Phone: (415) -429-1056 ext:  4646

7 days a week 9am EST – 6pm EST

________________________________
From: Brian Sexton
Sent: 27 May 2018 10:04:07
To: Ryan Barello
Cc: [email-masked]; [email-masked]
Subject: Fw: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 13 day(s), 18 hours ago

Hi Ryan,

Could you give us an update on this when you get a chance?

Kind regards,

Brian

________________________________
From: Ashwinee Latchayya <[email-masked]>
Sent: 27 May 2018 14:54
To: Brian Sexton
Cc: Lucas Araujo
Subject: TID: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 13 day(s), 18 hours ago

Hi Brian,

Any update on the issue below ?

Thank you,
Ashwinee

________________________________
From: "Enrique Carrillo" <[email-masked]>
To: "Brian Sexton" <[email-masked]>
Cc: "Ashwinee Latchayya" <[email-masked]>, "Lucas Araujo" <[email-masked]>
Sent: Thursday, 17 May, 2018 21:56:14
Subject: Re: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 3 day(s), 13 hours ago

Hey Ryan,

Can you please look into getting proof?

Thanks,
Enrique
________________________________
From: Brian Sexton
Sent: Thursday, May 17, 2018 5:11:55 AM
To: Enrique Carrillo
Cc: [email-masked]; [email-masked]
Subject: Fw: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 3 day(s), 13 hours ago

Hi Enrique,

Could we please get proof of transfer for this? The buyer claims they never received the Ticketmaster Mobile tickets.

Kind regards,

Brian

________________________________
From: Ashwinee Latchayya <[email-masked]>
Sent: 17 May 2018 09:41
To: Brian Sexton
Cc: Lucas Araujo
Subject: TID: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 3 day(s), 13 hours ago

Hi Brian,

The buyer claims that he didn't receive the ticket on ticketmaster account and chasing refund.

Buyer confirmed that he created a ticketmaster account with the email address he used on viagogo.

Can SS team contact Broker US to check whether tickets were correctly transferred?

Thank you,
Ashwinee.