Subject: Re: [HIGH PRIORITY] TID 16754749 - Fan Seller - Name : Beyoncé & Jay Z View - When: 11 day(s), 6 hours away
From: Ashwinee Latchayya <[email-masked]>
To: "Caique Gusmao A. Canario" <[email-masked]>
Date: Sun, 10 Jun 2018 16:28:39 +0530 (IST)

Tickets are correct. 

From: "Caique Gusmao A. Canario" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 10 June, 2018 12:29:21 
Subject: Re: [HIGH PRIORITY] TID 16754749 - Fan Seller - Name : Beyoncé & Jay Z View - When: 11 day(s), 6 hours away 

Any update on it? 

Regards, 
Caique 

From: "Caique Gusmao A. Canario" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 6 June, 2018 21:13:06 
Subject: Fwd: [HIGH PRIORITY] TID 16754749 - Fan Seller - Name : Beyoncé & Jay Z View - When: 11 day(s), 6 hours away 

Hi, 

The buyer contact us saying that the seller contact him direct to offer GBP 100,00 to keep the tix. Buyer sent a proof of this negotiation (viagogo was in CC). 
Buyer says that the tix does not include the VIP access. Seller said that it includes. 

Regards, 
Caique 

From: "Subhojit Hati" <[email-masked]> 
To: "Caique Gusmao A. Canario" <[email-masked]> 
Sent: Tuesday, 5 June, 2018 21:02:22 
Subject: Re: [HIGH PRIORITY] TID 16754749 - Fan Seller - Name : Beyoncé & Jay Z View - When: 11 day(s), 6 hours away 

Caique, 

Tix are correct 

Regards, 
Subhojit 

From: "Caique Gusmao A. Canario" <[email-masked]> 
To: "Subhojit Hati" <[email-masked]> 
Sent: Tuesday, 5 June, 2018 19:29:41 
Subject: Re: [HIGH PRIORITY] TID 16754749 - Fan Seller - Name : Beyoncé & Jay Z View - When: 11 day(s), 6 hours away 

Hi, 

Any update? 

Regards, 
Caique 

From: "Subhojit Hati" <[email-masked]> 
To: "Caique Gusmao A. Canario" <[email-masked]> 
Sent: Monday, 4 June, 2018 19:49:30 
Subject: Re: [HIGH PRIORITY] TID 16754749 - Fan Seller - Name : Beyoncé & Jay Z View - When: 11 day(s), 6 hours away 

I have it flagged. awaiting update. 

Regards, 
Subhojit 

From: "Caique Gusmao A. Canario" <[email-masked]> 
To: "Subhojit Hati" <[email-masked]> 
Sent: Monday, 4 June, 2018 19:25:03 
Subject: Re: [HIGH PRIORITY] TID 16754749 - Fan Seller - Name : Beyoncé & Jay Z View - When: 11 day(s), 6 hours away 

Hi, 

Do you have any update? 

Regards, 
Caique 

From: "Caique Gusmao A. Canario" <[email-masked]> 
To: "Subhojit Hati" <[email-masked]> 
Sent: Sunday, 3 June, 2018 18:39:50 
Subject: [HIGH PRIORITY] TID 16754749 - Fan Seller - Name : Beyoncé & Jay Z View - When: 11 day(s), 6 hours away 

Hi, 

The seller provided the proof of purchase, but it says section "Platinum" and I don't know if it means that the tix includes the VIP, because of the seat map on viagogo there is no "Platinum" section. Could you please assign this case to someone which has access to this information? 

Regards, 
Caique 

From: "Subhojit Hati" <[email-masked]> 
To: "Caique Gusmao A. Canario" <[email-masked]> 
Sent: Saturday, 2 June, 2018 14:56:54 
Subject: Re: TID 16754749 - Fan Seller - Name : Beyoncé & Jay Z View - When: 11 day(s), 6 hours away 

Caique, 

Please ask seller to provide POP. 

Regards, 
Subhojit 

From: "Caique Gusmao A. Canario" <[email-masked]> 
To: "Subhojit Hati" <[email-masked]> 
Sent: Saturday, 2 June, 2018 14:49:41 
Subject: TID 16754749 - Fan Seller - Name : Beyoncé & Jay Z View - When: 11 day(s), 6 hours away 

HI, 

Buyer is complaining that he purchased tix which includes VIP access and did not received the VIP just the tix. And the VIP suppose to come apart. 
Seller is informing that the VIP acces is included in the tix itseld, so when the buyer entry the venue it will be provided by the promoters. 
Could you please check which information is the truth? 

Regards, 
Caique