Subject: Re: TID 16662527 ; Event name: Poland vs Senegal - Football World Cup 2018 ; Time to event: 10 day(s), 22 hours away ; Approval to refund shipping cost
From: Ashwinee Latchayya <[email-masked]>
To: "Caique Gusmao A. Canario" <[email-masked]>
Date: Fri, 8 Jun 2018 20:24:20 +0530 (IST)

Hi Caique, 

Please find below. 

From: "Stephen Blake" <[email-masked]> 
To: "jelena kalcuka" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 8 June, 2018 20:13:50 
Subject: Re: TID 16662527 ; Event name: Poland vs Senegal - Football World Cup 2018 ; Time to event: 10 day(s), 22 hours away ; Approval to refund shipping cost 

Hi 

Try escalating to payments individually under each transaction, that way the payment wont be so high. 
Thank you 
Stephen Blake 
Outsourcing- India 

From: Jelena Kalcuka 
Sent: Friday 8 June 2018 15:27 
To: Stephen Blake 
Subject: Fw: TID 16662527 ; Event name: Poland vs Senegal - Football World Cup 2018 ; Time to event: 10 day(s), 22 hours away ; Approval to refund shipping cost 

Please can you have a look in this. 

Kind regards 

Jelena Kalcuka 

Outsourcing - India 

From: Ashwinee Latchayya <[email-masked]> 
Sent: 08 June 2018 15:04 
To: Jelena Kalcuka 
Cc: Caique Gusmao A. Canario 
Subject: TID 16662527 ; Event name: Poland vs Senegal - Football World Cup 2018 ; Time to event: 10 day(s), 22 hours away ; Approval to refund shipping cost 
Hi Jelena, 

Caique escalated this case to payments for partial refund (shipping fee). 

The amount of the receipt was for 3 different orders (see TID below). 

Payments reversed the case asking for TL approval as amount is high. 

Can you approve this refund please? 

Thank you, 
Ashwinee