Subject: Fwd: In case of RAG
From: Ashwinee Latchayya <[email-masked]>
To: Lucas Araujo <[email-masked]>
Date: Fri, 8 Jun 2018 14:41:26 +0530 (IST)

From: "Mansi Chhabra" <[email-masked]> 
To: "Valentina Bonente" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 6 June, 2018 12:09:54 
Subject: In case of RAG 

According to our terms and conditions: 

If a buyer has proof of RAG, they can report this up to 6 months after the event for a refund. 

If a buyer has no proof of RAG, he or she may report this up to one month after the event in order to receive a refund. 

After the investigation, we learned that a refund is not possible because you contacted us one month after the event.