Subject: Re: TID: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 22 day(s), 15 hours ago ; Buyer claims not receiving ticket
From: Lucas Araujo <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Wed, 6 Jun 2018 16:56:45 +0530 (IST)

Any update? 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "Lucas Araujo" <[email-masked]> 
Sent: Tuesday, June 5, 2018 3:56:02 PM 
Subject: TID: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 22 day(s), 15 hours ago ; Buyer claims not receiving ticket 

Hi Brian, 

According to Ryan a link was sent to the buyer on the 13th of May. There is no email containing any link on the date he mentioned. 

There is surely an email but no link. 

Can you look into this please ? 

Thank you, 
Ashwinee 

From: "Lucas Araujo" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 5 June, 2018 15:51:25 
Subject: Re: TID: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 14 day(s), 18 hours ago 

;) Any update? 

From: "Lucas Araujo" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, June 1, 2018 7:47:39 PM 
Subject: Re: TID: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 14 day(s), 18 hours ago 

any update? 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "Lucas Araujo" <[email-masked]> 
Sent: Monday, May 28, 2018 6:59:37 PM 
Subject: TID: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 14 day(s), 18 hours ago 

Hi Brian, 

According to Ryan a link was sent to the buyer on the 13th of May. There is no email containing any link on the date he mentioned. 

There is surely an email but no link. 

Can you look into this please ? 

Thank you, 
Ashwinee 

From: "Lucas Araujo" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 28 May, 2018 18:04:42 
Subject: Fwd: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 13 day(s), 18 hours ago 

They said that a link was sent to the buyer which is not true. 

What should we do? 

Regards, 
Lucas. 

From: "Ryan Barello" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]>, "Lucas Araujo" <[email-masked]> 
Sent: Sunday, May 27, 2018 7:40:15 PM 
Subject: Re: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 13 day(s), 18 hours ago 

Hi, 

A link was sent to the buyer on 5/13/18, to redeem these tickets. 

viagogo 

Ryan 

E-Mail: [email-masked] 

Phone: (415) -429-1056 ext: 4646 

7 days a week 9am EST – 6pm EST 

From: Brian Sexton 
Sent: 27 May 2018 10:04:07 
To: Ryan Barello 
Cc: [email-masked]; [email-masked] 
Subject: Fw: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 13 day(s), 18 hours ago 

Hi Ryan, 

Could you give us an update on this when you get a chance? 

Kind regards, 

Brian 

From: Ashwinee Latchayya <[email-masked]> 
Sent: 27 May 2018 14:54 
To: Brian Sexton 
Cc: Lucas Araujo 
Subject: TID: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 13 day(s), 18 hours ago 
Hi Brian, 

Any update on the issue below ? 

Thank you, 
Ashwinee 

From: "Enrique Carrillo" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]>, "Lucas Araujo" <[email-masked]> 
Sent: Thursday, 17 May, 2018 21:56:14 
Subject: Re: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 3 day(s), 13 hours ago 

Hey Ryan, 

Can you please look into getting proof? 

Thanks, 
Enrique 

From: Brian Sexton 
Sent: Thursday, May 17, 2018 5:11:55 AM 
To: Enrique Carrillo 
Cc: [email-masked]; [email-masked] 
Subject: Fw: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 3 day(s), 13 hours ago 

Hi Enrique, 

Could we please get proof of transfer for this? The buyer claims they never received the Ticketmaster Mobile tickets. 

Kind regards, 

Brian 

From: Ashwinee Latchayya <[email-masked]> 
Sent: 17 May 2018 09:41 
To: Brian Sexton 
Cc: Lucas Araujo 
Subject: TID: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 3 day(s), 13 hours ago 
Hi Brian, 

The buyer claims that he didn't receive the ticket on ticketmaster account and chasing refund. 

Buyer confirmed that he created a ticketmaster account with the email address he used on viagogo. 

Can SS team contact Broker US to check whether tickets were correctly transferred? 

Thank you, 
Ashwinee.