Subject: Re: 16933184 ; Event name: Men's Singles Semi-Final 1 - French Tennis Grand Slam Tournament 2018 ; time to event: 2 day(s), 0 hours away
From: Jelena Kalcuka <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Cc: sidje <[email-masked]>
Date: Wed, 6 Jun 2018 09:30:35 +0000

Hi Aswinee,

If seller had an issue with his sale, he should report a problem, it is seller's responsibility to edit his listings.  Whenever tickets sold, and seller informs us that cannot fulfill, he can report a problem.

Kind regards

Jelena Kalcuka

Outsourcing - India

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From: Ashwinee Latchayya <[email-masked]>
Sent: 06 June 2018 09:20:28
To: Jelena Kalcuka
Cc: sidje
Subject: TID: 16933184 ; Event name: Men's Singles Semi-Final 1 - French Tennis Grand Slam Tournament 2018 ; time to event: 2 day(s), 0 hours away

Hello Jelena,

Seller listed incorrectly on this TID: 16180303. He asked us to cancel the sale as he can't fulfill.

Then, he listed again correctly and the listing was sold.

As there was a chargeback initiated on the initial order and therefore order wasn't subbed.

Seller has upload the same tickets for the second sale which he listed correctly.

Eventually, the seller's second sale got subbed. He was informed that he uploaded duplicate tickets for both sale.

The seller called insisting that it's not his fault as he already informed us to cancel the first transaction.

Can you please advise ?

Thank you,
Ashwinee

________________________________
From: "sidje" <[email-masked]>
To: "Ashwinee Latchayya" <[email-masked]>
Sent: Tuesday, 5 June, 2018 19:04:16
Subject: 05/06/18- new TID: 16933184 / old TID: 16180303/ event name: Men's Singles Semi-Final 1 - French Tennis Grand Slam Tournament 2018 / TE: 2 day(s), 19 hours away

Hi Ash,

Seller called willing to continue his sale 16933184. Seller previously listed his tix incorrectly and asked to cancel his sale 16180303 as he could not fulfill but since buyer initiated a Chargeback the agent working on the case was unable to move the case in pending sub.
Seller created another listing and fulfill but his new sale has been move to pending sub since tix provided are same that tix uploaded for TID 16180303.

Can you please move the TID 16933184 out of pending sub and cancel the sale 16180303 as it is our fault andb not seller fault?

Regards,
Sidje