Subject: TID: 14787640 - 1B vs 2A - Football World Cup 2018 - 25 day(s), 6 hours away
From: Ashwinee Latchayya <[email-masked]>
To: Fatoumata Altmueller <[email-masked]>
Cc: Lucas Araujo <[email-masked]>
Date: Wed, 6 Jun 2018 14:15:14 +0530 (IST)

Hi Fatou, 

Can you assist Lucas with this case please ? 

Thank you, 
Ashwinee 

From: "Lucas Araujo" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 6 June, 2018 13:55:37 
Subject: [URGENT] TID: 14787640 - 1B vs 2A - Football World Cup 2018 - 25 day(s), 6 hours away 

Hi Ash, 

TID: 14787640 

Here buyer is chasing his tickets and he is informing that they don't have Fan ID yet. 
As the seller is from German, can you assign this case to a german agent to request him a pic of his tickets. 

Kind Regards, 
Lucas.