Subject: Re: 16667550 ; Broker: JP ; Event name: Wagakki Band ; Time to event: 33 day(s), 1 hours away
From: Sophia Lee <[email-masked]>
To: India SS Escalations <[email-masked]>, Jelena Kalcuka <[email-masked]>
Cc: ashwinee <[email-masked]>, "tasuku yamamoto" <[email-masked]>
Date: Wed, 6 Jun 2018 07:37:32 +0000

Hi Team,

Emailed the buyer we can't refund her.

If she refuses to receive the tickets then there's nothing we can help with.

Let her know that she can relist it and send to her buyer if the tickets sell.

Thank you,

Sophia

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From: India SS Escalations
Sent: Wednesday, June 6, 2018 12:24:24 PM
To: Jelena Kalcuka; Sophia Lee
Cc: ashwinee; tasuku yamamoto
Subject: Re: 16667550 ; Broker: JP ; Event name: Wagakki Band ; Time to event: 33 day(s), 1 hours away

@Sophia Lee<mailto:[email-masked]> can you please help here.

Thanks

Geoff

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From: Jelena Kalcuka
Sent: 05 June 2018 09:57:11
To: India SS Escalations
Cc: ashwinee; tasuku yamamoto
Subject: Fw: 16667550 ; Broker: JP ; Event name: Wagakki Band ; Time to event: 33 day(s), 1 hours away

Hi Guys,

As per agent Lydia Zhou notes left in this case that we are waiting for buyer's delivery address in order to resend tickets again as he refused previous delivery.  Buyer responded that he does not want tickets anymore and wants refund.  Buyer in this case will not be entitled for any refund.  Should we continue to chase for delivery address or seller can resent to original address.

Kind regards

Jelena Kalcuka

Outsourcing - India

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From: Ashwinee Latchayya <[email-masked]>
Sent: 05 June 2018 06:45
To: Jelena Kalcuka
Cc: tasuku yamamoto
Subject: TID: 16667550 ; Broker: JP ; Event name: Wagakki Band ; Time to event: 33 day(s), 1 hours away

Hi Jelena,

Tickets have been returned to sender.

Can SS team inform JP Broker that buyer doesn't want the tickets anymore?  Buyer isn't seeking for a refund.

Thank you,
Ashwinee.