Subject: In case of RAG
From: Mansi Chhabra <[email-masked]>
To: Valentina Bonente <[email-masked]>
Cc: Ashwinee Latchayya <[email-masked]>
Date: Wed, 6 Jun 2018 12:09:54 +0530 (IST)

According to our terms and conditions: 

If a buyer has proof of RAG, they can report this up to 6 months after the event for a refund. 

If a buyer has no proof of RAG, he or she may report this up to one month after the event in order to receive a refund. 

After the investigation, we learned that a refund is not possible because you contacted us one month after the event.