Subject: Re: 16855253 ; Broker: JP ; Event name:Arashi's School 2018 ; Time to event: 5 day(s), 2 hours away
From: India SS Escalations <[email-masked]>
To: Jelena Kalcuka <[email-masked]>, Sophia Lee <[email-masked]>
Cc: ashwinee <[email-masked]>, "tasuku yamamoto" <[email-masked]>
Date: Wed, 6 Jun 2018 04:24:52 +0000

@Sophia Lee<mailto:[email-masked]> can you please help here.

Thanks

Geoff

________________________________
From: Jelena Kalcuka
Sent: 05 June 2018 08:16:20
To: India SS Escalations
Cc: ashwinee; tasuku yamamoto
Subject: Fw: 16855253 ; Broker: JP ; Event name:Arashi's School 2018 ; Time to event: 5 day(s), 2 hours away

Hi Guys,

Seller in this case listed tickets as e-tickets.  Buyer downloaded this these tickets and complains that these are not tickets, but pick up instructions.  Please could you check if seller uploaded tickets or pick upinstructions as we are not able to determinate because of language.  If seller upload pick up instruction, please can you contact seller and request to provide proper tickets.

Kind regards

Jelena Kalcuka

Outsourcing - India

________________________________
From: Ashwinee Latchayya <[email-masked]>
Sent: 05 June 2018 06:58
To: Jelena Kalcuka
Cc: tasuku yamamoto
Subject: TID: 16855253 ; Broker: JP ; Event name:Arashi's School 2018 ; Time to event: 5 day(s), 2 hours away

Hi Jelena,

Buyer claims that the seller hasn't uploaded ticket but instruction about picking up the ticket at a department store.

Seller listed as E-ticket.

Can SS team contact Broker JP to check this information ?

Thank you,
Ashwinee