Subject: Re: 6223314 ; Time to event: 1 day(s), 2 hours away ; Event name: Beyoncé & Jay Z
From: Jelena Kalcuka <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Cc: Monica Messina <[email-masked]>
Date: Tue, 5 Jun 2018 15:09:11 +0000

Hi Aswinee,

As per case notes I can see that tickets were paper tickets and they were delivered to buyer.

Did you contacted buyer to inform that due to seating location change and tickets received will not be valid? Otherwise buyer will be not aware that he should receive new tickets and will go to event and will get a RAG.

Is buyer aware that new tickets will be new will be e-tickets?

Seller provided proof from Ticketmaster about tickets location change?

How seller forwarded tickets to us? In another case? CM?

Let me know and then I will forward tickets to buyer.

Kind regards

Jelena Kalcuka

Outsourcing - India

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From: Ashwinee Latchayya <[email-masked]>
Sent: 05 June 2018 15:14:35
To: Jelena Kalcuka
Cc: Monica Messina
Subject: TID: 6223314 ; Time to event: 1 day(s), 2 hours away ; Event name: Beyoncé & Jay Z

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Hi Jelena,

Can these tickets be forwarded to the buyer ?

Thank you,
Ashwinee

________________________________
From: "Monica Messina" <[email-masked]>
To: "Ashwinee Latchayya" <[email-masked]>
Sent: Tuesday, 5 June, 2018 19:31:59
Subject: 16223314

Beyonce tix