Subject: Re: 16010404 ; Broker: US ; Event name: Journey & Def Leppard; Event over: 7 day(s), 8 hours ago
From: Jelena Kalcuka <[email-masked]>
To: Enrique Carrillo <[email-masked]>
Cc: ashwinee <[email-masked]>, Vandana <[email-masked]>
Date: Tue, 5 Jun 2018 14:38:09 +0000

Hi Enrique,

Thank you for reply. No problem at all, in future will forward all emails to CSNY email.

Kind regards

Jelena Kalcuka

Outsourcing - India

________________________________
From: Enrique Carrillo
Sent: 05 June 2018 14:38:14
To: Jelena Kalcuka
Cc: ashwinee; vandana
Subject: Re: 16010404 ; Broker: US ; Event name: Journey & Def Leppard; Event over: 7 day(s), 8 hours ago

Hello Jelena,

You use the action  "view emails" and view the first email from the seller this will show you what the buyer entered that differs from their account.

Remember, if it sells correctly as Flas/TmT the seller will always transfer to the email the buyer imputed (generally ticket holder 1).

Also going forward can you please send your emails directly to cs.newyork? Tempest JeanBaptiste will now be assigning escalations directly from this inbox.

Thanks,

Enrique

Thanks,

Enrique

________________________________
From: Jelena Kalcuka
Sent: Tuesday, June 5, 2018 5:50:02 AM
To: Enrique Carrillo
Cc: ashwinee; vandana
Subject: Fw: 16010404 ; Broker: US ; Event name: Journey & Def Leppard; Event over: 7 day(s), 8 hours ago

Hi Enrique,

Buyer here complains that never received tickets on his flash seats account and complains that tickets were transferred to another email.

As I know, buyer should use same email address for his flash seat account as on viagogo.

In uploaded proof it looks like that tickets were transferred to another account (unfortunately  I cannot download this proof).

Is there any chance to check which email address buyer provided on time of purchase for ticket transfer or seller transferred to another account.

Kind regards

Jelena Kalcuka

Outsourcing - India

________________________________
From: Ashwinee Latchayya <[email-masked]>
Sent: 05 June 2018 07:52
To: Jelena Kalcuka
Cc: Vandana
Subject: TID: 16010404 ; Broker: US ; Event name: Journey & Def Leppard; Event over: 7 day(s), 8 hours ago

Hi Jelena,

Buyer claims not having received tickets.

Can SS team contact Broker US to see if tickets were correctly transferred ?

Thank you,
Ashwinee.