Subject: Fwd: Urgent: TID:16101770 - The Rolling Stones - 18 hours away
From: Ashwinee Latchayya <[email-masked]>
To: Fatoumata Altmueller <[email-masked]>
Cc: Virat <[email-masked]>, Lucas Araujo <[email-masked]>
Date: Tue, 5 Jun 2018 16:03:32 +0530 (IST)

Hi Fatou, 

Can you assist Lucas with this case please? 

Thank you, 
Ashwinee. 

From: "Lucas Araujo" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 5 June, 2018 15:33:08 
Subject: Fwd: Urgent: TID:16101770 - The Rolling Stones - 18 hours away 

Hi Ash, 

This case an agent in Limerick sub this order by mistake. 
I already spoke with Brian who said to ask the seller for his payment details. 
After this, we have to escalate to payment and explain. 

Seller sent the last email in German, so can you assign this case to a german agent? 

Thanks, 
Lucas. 

From: "Brian Sexton" <[email-masked]> 
To: "Viney Stan" <[email-masked]>, "Lucas Araujo" <[email-masked]> 
Sent: Tuesday, June 5, 2018 11:48:58 AM 
Subject: RE: Urgent: TID:16101770 - The Rolling Stones - 18 hours away 

Hi Viney, 

I have passed this onto the buyer. 

[ mailto:[email-masked] | @Lucas Araujo ] – can you let me know if tickets arrive and ask the buyer to confirm they have received my email with the letter of authorisation 

Kind regards, 

Brian 

From: Viney Stan [mailto:[email-masked]] 
Sent: Monday 4 June 2018 22:34 
To: Brian Sexton <[email-masked]> 
Cc: Lucas Araujo <[email-masked]> 
Subject: Urgent: TID:16101770 - The Rolling Stones - 18 hours away 

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Hi Brian, 

The buyer here is chasing his tickets, his tickets are sheduled for end of day 05/06/2018 .The event is on 05/06/2018, 16:00 hours 

Seller has shipped tickets on time. 
Seller has provided us the authorisation letter with which buyer can directly collect tickets at the venue. 

Can this letter be forwaded to buyer in case tickets does not reach to him in time. 

Buyer's email id: [ mailto:[email-masked] | [email-masked] ] 

Kind regards, 

Viney Stan 

From: "Lucas Araujo" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Viney Stan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 4 June, 2018 22:20:45 
Subject: TID:16101770 - The Rolling Stones - 22 hours away 

Viney, 

Can you take a look into this case? 

Seller sent an authorization to buyer to pickup the tickets. 

REgards, 

Lucas.