Subject: Fw: 16010404 ; Broker: US ; Event name: Journey & Def Leppard; Event over: 7 day(s), 8 hours ago
From: Jelena Kalcuka <[email-masked]>
To: Enrique Carrillo <[email-masked]>
Cc: ashwinee <[email-masked]>, vandana <[email-masked]>
Date: Tue, 5 Jun 2018 09:50:02 +0000

Hi Enrique,

Buyer here complains that never received tickets on his flash seats account and complains that tickets were transferred to another email.

As I know, buyer should use same email address for his flash seat account as on viagogo.

In uploaded proof it looks like that tickets were transferred to another account (unfortunately  I cannot download this proof).

Is there any chance to check which email address buyer provided on time of purchase for ticket transfer or seller transferred to another account.

Kind regards

Jelena Kalcuka

Outsourcing - India

________________________________
From: Ashwinee Latchayya <[email-masked]>
Sent: 05 June 2018 07:52
To: Jelena Kalcuka
Cc: Vandana
Subject: TID: 16010404 ; Broker: US ; Event name: Journey & Def Leppard; Event over: 7 day(s), 8 hours ago

Hi Jelena,

Buyer claims not having received tickets.

Can SS team contact Broker US to see if tickets were correctly transferred ?

Thank you,
Ashwinee.