Subject: Transaction Id - 16170871 - Fan Seller - Beyoncé & Jay Z - When: 4 day(s), 8 hours away
From: Subhojit Hati <[email-masked]>
To: Chiara Paganini <[email-masked]>
Cc: ashwinee <[email-masked]>, Mohd Sami <[email-masked]>
Date: Tue, 5 Jun 2018 14:19:21 +0530 (IST)

Chiara, 

Can you please call UPS Italy and see if they suggest you to raise tracer or not? 

Ups Italy: 390230303039 

Regards, 
Subhojit 

From: "Mohd Sami" <[email-masked]> 
To: "Subhojit Hati" <[email-masked]> 
Sent: Tuesday, 5 June, 2018 14:14:31 
Subject: Re: Transaction Id - 16170871 - Fan Seller - Beyoncé & Jay Z - When: 4 day(s), 8 hours away 

Hi, 

Called UPS - spoke with agent and they have advised to contact the UPS Italy (390230303039). 

Regards, 
Mohd Sami 

From: "Brian Sexton" <[email-masked]> 
To: "Kyle ODonnell" <[email-masked]>, "Subhojit Hati" <[email-masked]> 
Cc: "Mohd Sami" <[email-masked]> 
Sent: Tuesday, 5 June, 2018 13:43:59 
Subject: RE: Transaction Id - 16170871 - Fan Seller - Beyoncé & Jay Z - When: 4 day(s), 8 hours away 

Hi Kyle, 

Thank you yes I am faring well in the heat here. Nice to hear you’re having good weather also. 

[ mailto:[email-masked] | @Subhojit Hati ] – when you call UPS please press 7 when the automated system is reading the menu. 

Kind regards, 

Brian 

From: Kyle ODonnell 
Sent: Tuesday 5 June 2018 09:09 
To: Brian Sexton <[email-masked]> 
Subject: Re: Transaction Id - 16170871 - Fan Seller - Beyoncé & Jay Z - When: 4 day(s), 8 hours away 

Hi Brian, 

Glad to see you got out safe and sound all is well back here we're still in the middle of our Indian summer. 

Unfortunately until Robert is able to figure out why we are no longer getting through to preferred I would just recommend pressing 7 when the automated service begins speaking this will get your agents through to a normal customer facing UPS agent who can assist with tracers and basic queries as some agents will refuse to transfer us through to the preferred desk. 

Kind regards, 

Kyle 

From: Brian Sexton 
Sent: 05 June 2018 09:02:38 
To: Kyle ODonnell 
Subject: FW: Transaction Id - 16170871 - Fan Seller - Beyoncé & Jay Z - When: 4 day(s), 8 hours away 

Hi Kyle, 

Hope you are well! 

Do you know what we are supposed to do now that UPS do not consider us preferred. 

They are asking for an account number and a callback number? 

Kind regards, 

Brian 

From: Subhojit Hati [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Tuesday 5 June 2018 09:01 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohd Sami < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Transaction Id - 16170871 - Fan Seller - Beyoncé & Jay Z - When: 4 day(s), 8 hours away 

Hi Brian, 

As discussed, this is one of the case wherein we tried to call UPS to raise a tracer. UPS is asking for an account number and call back number. Please let us know how to proceed in these cases when you have an update. 

Regards, 
Subhojit 

From: "Mohd Sami" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Subhojit Hati" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 5 June, 2018 13:06:02 
Subject: Transaction Id - 16170871 

Hi, 

Transaction Id - 16170871 

Buyer emailed asking he has already spoken to UPS and tickets are lost in transit. 

Called UPS : spoke with agent and she confirmed that the package has lost in transit and she is asking our account number and call back number to pass the call to the relevant team. 

Regards, 

Mohd Sami