Subject: Re: 2018/05/28, tid 16555999, Seller - Other Shipping questions , 2018/09/09, fan seller, Laura Pausini, out of pending sub
From: Ashwinee Latchayya <[email-masked]>
To: Martina Stura <[email-masked]>
Date: Tue, 5 Jun 2018 14:18:16 +0530 (IST)

Unfortunately, we cannot move out of sub. 

You can still try to call the buyer if you want to. This is the seller's fault ; she should have checked the order status before shipping the tickets. 

From: "Martina Stura" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 5 June, 2018 13:47:22 
Subject: Re: 2018/05/28, tid 16555999, Seller - Other Shipping questions , 2018/09/09, fan seller, Laura Pausini, out of pending sub 

buyer never replied to our emails. She's finnish, we asked to send tix back but she never replied. I can try to call her, anyway tracking is already showing tix are delivered. 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Martina Stura" <[email-masked]> 
Sent: Tuesday, 5 June, 2018 13:38:53 
Subject: Re: 2018/05/28, tid 16555999, Seller - Other Shipping questions , 2018/09/09, fan seller, Laura Pausini, out of pending sub 

Hi Marti, 

Unfortunately we can't move it out of pending sub even if she rejected the sale by mistake. 

Can you confirm if the buyer has received the tickets ? 

Thank you, 
Ash 

From: "Martina Stura" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 1 June, 2018 19:00:52 
Subject: Re: 2018/05/28, tid 16555999, Seller - Other Shipping questions , 2018/09/09, fan seller, Laura Pausini, out of pending sub 

any update on this? 

From: "Martina Stura" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 28 May, 2018 16:00:03 
Subject: 2018/05/28, tid 16555999, Seller - Other Shipping questions , 2018/09/09, fan seller, Laura Pausini, out of pending sub 

Hi Ash, 

This transaction is in pending sub because the seller rejected the sale over limit. She did this by mistake because the ups courier was not coming to her place when scheduled. Courier came the day after and she shipped anyway. 
She is very angry as you can see from previous email. We asked the buyer to send tix back but b never did. now There are no listings available to sub as per note. 

Can we move this transaction out of pending sub since it is successful? 

Thanks, 
Martina