Subject: TID: 14934179 ; Broker: DE ; Event name: Finalist 1 vs Finalist 2 - Football World Cup 2018 ; Time to event: 40 day(s), 7 hours away
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Jenny Ortega <[email-masked]>
Date: Tue, 5 Jun 2018 13:59:55 +0530 (IST)

Hi Brian, 

Buyer claims to have received an empty envelope. The seller provided photo of the ticket that has been sent together with the shipping label and also the invoice for the ticket. 

Please look at the thread mail below to have an idea of what's going on. 

Can you approve this replacement ? 

Thank you, 
Ashwinee. 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Jenny Ortega" <[email-masked]> 
Sent: Tuesday, 5 June, 2018 13:48:48 
Subject: Fwd: 14934179 ; Broker: DE ; Event name: Finalist 1 vs Finalist 2 - Football World Cup 2018 ; Time to event: 42 day(s), 6 hours away 

From: "John Meerholz" <[email-masked]> 
To: "Manuel Scholian" <[email-masked]>, "Stephen Blake" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]>, "Agnieszka Rodak" <[email-masked]>, "brigitte neilson" <[email-masked]>, "Christian Meyer" <[email-masked]> 
Sent: Monday, 4 June, 2018 17:02:17 
Subject: RE: 14934179 ; Broker: DE ; Event name: Finalist 1 vs Finalist 2 - Football World Cup 2018 ; Time to event: 42 day(s), 6 hours away 

From our side seller should be paid if sent before MSBD, buyer team have to decide if they believe buyer or not, sounds to me in this case it be difficult not to 

This should be replaced 

Thanks 

John 

From: Manuel Scholian 
Sent: 04 June 2018 09:29 
To: Stephen Blake <[email-masked]>; John Meerholz <[email-masked]> 
Cc: Ashwinee Latchayya <[email-masked]>; Agnieszka Rodak <[email-masked]>; Brigitte Neilson <[email-masked]>; Christian Meyer <[email-masked]> 
Subject: AW: 14934179 ; Broker: DE ; Event name: Finalist 1 vs Finalist 2 - Football World Cup 2018 ; Time to event: 42 day(s), 6 hours away 

Hello John 

Order value EUR 3,750.46 

Empty envelope case 

Buyer claims the envelope was not damaged. 

The seller provided photo of the ticket that has been sent together with the shipping label and also the invoice for the ticket. Seller says they have a two-point system before tickets are dispatched. This seller sends a lot of hospitality tickets for the world cup. 

Seller cannot organise reprints from FIFA this has already been checked. 

How should we proceed in this case? 

Many thanks 

Kind regards, 
Manuel 

Von: Stephen Blake 
Gesendet: Montag, 4. Juni 2018 08:57:59 
An: Manuel Scholian 
Cc: Ashwinee Latchayya 
Betreff: FW: 14934179 ; Broker: DE ; Event name: Finalist 1 vs Finalist 2 - Football World Cup 2018 ; Time to event: 42 day(s), 6 hours away 

Hi Manuel, 

The buyer has confirmed that the envelope was sealed at the time of delivery. 

Thank you 

Stephen Blake 

Outsourcing- India 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, June 3, 2018 10:28:30 AM 
To: Stephen Blake 
Cc: Jenny Ortega 
Subject: TID: 14934179 ; Broker: DE ; Event name: Finalist 1 vs Finalist 2 - Football World Cup 2018 ; Time to event: 42 day(s), 6 hours away 

Hi Stephen, 

Can Manuel Scholian be informed that the buyer of the above TID has confirmed that the envelope was sealed when received. 

Thank you, 

Ashwinee 

From: "Jenny Ortega" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 31 May, 2018 22:17:39 
Subject: Re: TID: 14934179, Broker DE, 45 day(s), 8 hours away 

Ash 

Regarding this case agent manuel.scholian asked me through CS note if I can ask buyer if the envelope was damage to which the buyer says: "No, the envelope was fine, no damage and he was the only one who opened" 

Can you please pass the voice to agent. 

Thanks 

J. 

From: "Jenny Ortega" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 31 May, 2018 12:15:35 
Subject: TID: 14934179, Broker DE, 45 day(s), 8 hours away 

Ashwinee 

This poor buyer received empty envelope, World Cup tickets! He sent proof (is attached) and he said he was the only one who opened the envelope. Power seller. 

What can we do?? 

Thanks 
JennyO.