Subject: Re: TID_14872108_Argentina vs Iceland - Football World Cup 2018_16/06/2018_Broker ES
From: Garazi Beaumont <[email-masked]>
To: India SS Escalations <[email-masked]>, Stephen Blake <[email-masked]>
Cc: Ashwinee Latchayya <[email-masked]>
Date: Mon, 4 Jun 2018 16:33:41 +0000

Hi,

This is a reliable seller and pretty unlikely they sent an empty envelope.

He will send us some sort of proof before 10am tomorrow.

Thanks,

Garazi

________________________________
From: India SS Escalations
Sent: 04 June 2018 16:19:04
To: Stephen Blake; India SS Escalations; Garazi Beaumont
Cc: Ashwinee Latchayya
Subject: RE: TID_14872108_Argentina vs Iceland - Football World Cup 2018_16/06/2018_Broker ES

Assigned to Garazi

From: Stephen Blake
Sent: 04 June 2018 12:48
To: India SS Escalations <[email-masked]>
Cc: Ashwinee Latchayya <[email-masked]>
Subject: TID_14872108_Argentina vs Iceland - Football World Cup 2018_16/06/2018_Broker ES

Hi

This buyer claims to have received an empty envelope from their seller. They have sent proof of what they have received through customer mail, can the seller be contacted to see if they can fulfill here or if they can provide an explanation as to why the buyer received an empty envelope?

Thank you

Stephen Blake

Outsourcing- India

________________________________

From: Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 4, 2018 12:29:57 PM
To: Stephen Blake
Cc: Lucas Araujo
Subject: TID: 14872108 ; broker: ES ; Event name: Argentina vs Iceland - Football World Cup 2018 ; Time to event: 12 day(s), 2 hours away

Hi Stephen,

Buyer claims to have received empty envelope and provided proof below.

Can SS team contact Broker ES regrding this issue ?

Thank you,

Ashwinee.

________________________________

From: "Lucas Araujo" <[email-masked]<mailto:[email-masked]>>
To: "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 4 June, 2018 15:49:14
Subject: ID : 14872108 - Argentina vs Iceland - Football World Cup 2018 - Broker ES - When: 12 day(s), 3 hours away

Hi Ash,

Here buyer received empty envelope.

He sent the proof as requested.

Can you check with SS?

Regards,

Lucas.

________________________________

From: "Customer Mail" <[email-masked]<mailto:[email-masked]>>
To: "Lucas Araujo" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 1, 2018 10:26:11 PM
Subject: Fw: ID Pedido 14872108

Hi Lucas,

Buyer sent in proof.

________________________________

From: Daniel Peixoto - <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 2, 2018 12:27 AM
To: Customer Mail
Subject: ID Pedido 14872108

Dear,

Good afternoon.

My name is Daniel Peixoto Carneiro, My request for tickets to Argentina vs Iceland, on 06/16/2018 in Moscow, arrived at my house with only the envelope, without either of the two tickets. Below are the photos of what came in my envelope.

What can you do to help me with this? Can you send me to my Hotel in Moscow? I travel on 06/12/2018, if you do not give time to send to Brazil, the address of my Hotel and:

Hotel de Paris
Bolshaya Bronnaya Street 23, Bld 03
123104, Moscow, Russia

Thank you, I look forward to your return,
Regards,
Daniel Peixoto

Sent

 from my iPhone