Subject: Re: TID: 16147628 ; Event name: Joan Baez ; Time to event: 1 day(s), 7 hours away
From: Sidje Anne Ginette Ehua <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Mon, 4 Jun 2018 19:31:27 +0530 (IST)

Hi Ash, 

How should I close the case then? 

Regards, 
Sidje 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Sidje Anne Ginette Ehua" <[email-masked]> 
Cc: "Monica Messina" <[email-masked]> 
Sent: Sunday, 3 June, 2018 18:03:59 
Subject: Fwd: TID: 16147628 ; Event name: Joan Baez ; Time to event: 1 day(s), 7 hours away 

Hi Ginette, 

Monica tried to call the buyer but there was no answer and according to the UPS tracking the tickets were delivered but buyer claims not having received them. 

P.S: Thanks for your help Monica. 

From: "Monica Messina" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 3 June, 2018 17:57:57 
Subject: Re: TID: 16147628 ; Event name: Joan Baez ; Time to event: 1 day(s), 7 hours away 

Hello Ash, 

Ups tracker shows tix have been delivered but buyer claim he never receive them. I tried to call but got no answer. 

Monica 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Monica Messina" <[email-masked]> 
Cc: "Virat" <[email-masked]>, "Sidje Anne Ginette Ehua" <[email-masked]> 
Sent: Sunday, 3 June, 2018 17:24:34 
Subject: TID: 16147628 ; Event name: Joan Baez ; Time to event: 1 day(s), 7 hours away 

Hi Monica, 

Can you assist Ginette with this case please ? Buyer speaks Italian. 

Thank you, 
Ash 

From: "sidje" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 29 May, 2018 14:27:13 
Subject: 29/05/18- TID: 16147628 / event name: Joan Baez / TE: 6 day(s), 9 hours away 

Hi Ash, 

Seller called wanted to know details and number of tix sent to his buyer. Case has been closed by previous agent as buyer did not respond back. Actually seller claimed to have sent extra tix to one of his buyer and want us to help him to investigate. Buyer speaks italian. 

Can you please assign the case to italian agent to contact buyer? 

Regards, 
Sidje