Subject: Re: 2018/05/28, tid 16706402, Buyer - There was an issue with my tickets at the venue, 2018/05/12, power seller it, Inter vs Sassuolo, non existing seats
From: Martina Stura <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Mon, 4 Jun 2018 19:31:11 +0530 (IST)

Agent melania requested PARTIAL refund because one out of 4 tix was for an occupied seat. 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Martina Stura" <[email-masked]> 
Sent: Monday, 4 June, 2018 19:28:44 
Subject: Re: 2018/05/28, tid 16706402, Buyer - There was an issue with my tickets at the venue, 2018/05/12, power seller it, Inter vs Sassuolo, non existing seats 

I see we have already requested a refund for the buyer. 

Inform her that refund has been processed & wrap up 

From: "Martina Stura" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 4 June, 2018 16:35:42 
Subject: Re: 2018/05/28, tid 16706402, Buyer - There was an issue with my tickets at the venue, 2018/05/12, power seller it, Inter vs Sassuolo, non existing seats 

any update? 

From: "Martina Stura" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 28 May, 2018 18:25:27 
Subject: 2018/05/28, tid 16706402, Buyer - There was an issue with my tickets at the venue, 2018/05/12, power seller it, Inter vs Sassuolo, non existing seats 

Hi Ash, 

can you please ask more info to agent melania about this case or contact seller support since buyer got 2 not existing seats according to the map that she is providing as proof, even if tix are original. 

Agent melania requested partial refund because one out of 4 tix was for an occupied seat. 

So 4 tix total, one already occupied, 2 not existing seats according to the map (see attach). 

can you please advise? 

Thanks, 
Marti