Subject: RE: 14934179 ; Broker: DE ; Event name: Finalist 1 vs Finalist 2 - Football World Cup 2018 ; Time to event: 42 day(s), 6 hours away
From: John Meerholz <[email-masked]>
To: Manuel Scholian <[email-masked]>, Stephen Blake <[email-masked]>
Cc: Ashwinee Latchayya <[email-masked]>, Agnieszka Rodak <[email-masked]>, Brigitte Neilson <[email-masked]>, Christian Meyer <[email-masked]>
Date: Mon, 4 Jun 2018 11:32:17 +0000

From our side seller should be paid if sent before MSBD, buyer team have to decide if they believe buyer or not, sounds to me in this case it be difficult not to

This should be replaced

Thanks
John

From: Manuel Scholian
Sent: 04 June 2018 09:29
To: Stephen Blake <[email-masked]>; John Meerholz <[email-masked]>
Cc: Ashwinee Latchayya <[email-masked]>; Agnieszka Rodak <[email-masked]>; Brigitte Neilson <[email-masked]>; Christian Meyer <[email-masked]>
Subject: AW: 14934179 ; Broker: DE ; Event name: Finalist 1 vs Finalist 2 - Football World Cup 2018 ; Time to event: 42 day(s), 6 hours away

Hello John

Order value EUR 3,750.46

Empty envelope case

Buyer claims the envelope was not damaged.

The seller provided photo of the ticket that has been sent together with the shipping label and also the invoice for the ticket. Seller says they have a two-point system before tickets are dispatched. This seller sends a lot of hospitality tickets for the world cup.

Seller cannot organise reprints from FIFA this has already been checked.

How should we proceed in this case?

Many thanks

Kind regards,
Manuel

________________________________
Von: Stephen Blake
Gesendet: Montag, 4. Juni 2018 08:57:59
An: Manuel Scholian
Cc: Ashwinee Latchayya
Betreff: FW: 14934179 ; Broker: DE ; Event name: Finalist 1 vs Finalist 2 - Football World Cup 2018 ; Time to event: 42 day(s), 6 hours away

Hi Manuel,

The buyer has confirmed that the envelope was sealed at the time of delivery.

Thank you

Stephen Blake

Outsourcing- India

________________________________
From: Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 3, 2018 10:28:30 AM
To: Stephen Blake
Cc: Jenny Ortega
Subject: TID: 14934179 ; Broker: DE ; Event name: Finalist 1 vs Finalist 2 - Football World Cup 2018 ; Time to event: 42 day(s), 6 hours away

Hi Stephen,

Can Manuel Scholian be informed that the buyer of the above TID has confirmed that the envelope was sealed when received.

Thank you,
Ashwinee

________________________________
From: "Jenny Ortega" <[email-masked]<mailto:[email-masked]>>
To: "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 31 May, 2018 22:17:39
Subject: Re: TID: 14934179, Broker DE, 45 day(s), 8 hours away

Ash

Regarding this case agent manuel.scholian asked me through CS note if I can ask buyer if the envelope was damage to which the buyer says: "No, the envelope was fine, no damage and he was the only one who opened"

Can you please pass the voice to agent.

Thanks

J.
________________________________
From: "Jenny Ortega" <[email-masked]<mailto:[email-masked]>>
To: "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 31 May, 2018 12:15:35
Subject: TID: 14934179, Broker DE, 45 day(s), 8 hours away

Ashwinee

This poor buyer received empty envelope, World Cup tickets! [X]  He sent proof (is attached) and he said he was the only one who opened the envelope. Power seller.

What can we do??

Thanks
JennyO.