Subject: RE: Service request due to car's multimedia system. (can't hear voice)
From: "Sassine, Romy (AE/GAM)" <[email-masked]>
To: Saurav Chakraborty <[email-masked]>
Cc: ashwinee Latchayya <[email-masked]>
Date: Sun, 14 Feb 2021 07:38:11 +0000

Thanks Saurav for sending over the complaints.
Is everything updated here in the sheet? Audi Escalations - Google Sheets<https://docs.google.com/spreadsheets/d/1R95QNMTRZh1oloDRAJKzjPk0i7JsHcZ70zspXBj3nx8/edit#gid=0>

Thanks
Romy Sassine
Digital Experience Manager

+971 56 5259761
Audi Middle East
Building 8WA, 1st floor, Office 101.
Dubai, UAE
http://www.audi-me.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.audi-2Dme.com_&d=DwMGaQ&c=HdAUNv_EOZyljLc1cjbHCq-Eo7r1kRHoywhQbi81uaA&r=-hluhIZ9MId5oxHtuAnDRR4a-CGBIwWo-TOaaENeYoI&m=h3PqO1j34OEQJgys6ZDFs3OOSwmc8LbiYPAFcYtVggU&s=Cvkcbvr-XJJkh2a5LXfck1U9nSFoArN1cGHeuJSAEg8&e=>
[Email_Signature_EN]
Important Notice: The above information is automatically added to this e-mail.
This addition does not constitute a representation that the content of this e-mail is legally relevant and/or is intended to be legally binding upon Audi Volkswagen Middle East FZE.

From: Saurav Chakraborty <[email-masked]>
Sent: 12 February 2021 20:41
To: Sassine, Romy (AE/GAM) <[email-masked]>
Cc: Hamad, Riham (AE/G, extern) <[email-masked]>; AVME R: Dubai, customer.care AMVE <[email-masked]>
Subject: Service request due to car's multimedia system. (can't hear voice)

Dear Romy,

Chat ID: QOODXR6VA6
Customer name:  Khaled Abdullah
Contact number (Duabi):  Not provided
Contact number (Iraq): 009647517000721
Email : [email-masked]<mailto:[email-masked]>
Location : Dubai/Iraq
Language: English

The customer has issue with the voice. when he connects media, He can't hear any voice. The customer is interested in getting his car serviced. The customer lives between Dubai and Iraq. His car is from Dubai

Best time for calling is tomorrow

Car model:  A6 2016
VIN: The customer did not provide it.
Car's license plate number: The customer did not provide it.

Thank you
Saurav Chakraborty
Team Manager
[email-masked]<mailto:[email-masked]>