Subject: Fwd: Customer Complaints SOP
From: Ashwinee Latchayya <[email-masked]>
To: ashwinee latchayya <[email-masked]>
Date: Mon, 8 Feb 2021 23:43:49 -0700 (MST)

Ashwinee L 
Account Manager 
Skype : live:ashwinee_9 

From: "ashwinee Latchayya" <[email-masked]> 
To: "audi" <[email-masked]>, "utkarsh chauhan" <[email-masked]> 
Sent: Wednesday, December 23, 2020 2:02:00 PM 
Subject: Customer Complaints SOP 

Hi Team, 

I've noticed that some of you are not following the SOP correctly. 

As a reminder, whenever a customer reaches out to us to make a complaint, we need to ensure we have all the basic information and on top of that we require the car model, car license plate and VIN. 

We also need to know what the issue is if in case he doesn't state why he is complaining. 

Please ensure that this is being done. 

Kind Regards, 

Ashwinee L 
Account Manager 
Skype : live:ashwinee_9