Subject: Fwd: Arabic check
From: Ashwinee Latchayya <[email-masked]>
To: ashwinee latchayya <[email-masked]>
Date: Tue, 12 Jan 2021 06:04:52 -0700 (MST)

Ashwinee L 
Account Manager 
Skype : live:ashwinee_9 

From: "Karen Weibrecht, AE/GVM" <[email-masked]> 
To: "ashwinee Latchayya" <[email-masked]> 
Cc: "Saurabh Dadu" <[email-masked]> 
Sent: Tuesday, January 12, 2021 11:37:32 AM 
Subject: FW: Arabic check 

Good morning Ashwinee 

I hope you are well 

Same as for English, the agent needs to confirm with the user for KSA which city the person is located. 

We just had a look at the below chat and the agent is not asking. 

Thanks 

Karen 

From: Najem, Maha (AE/GVM) <[email-masked]> 
Sent: 11 January 2021 17:14 
To: Weibrecht, Karen (AE/GVM) <[email-masked]> 
Subject: RE: Arabic check 

The guy is asking for Teramont prices, no branch or city. 

& the agent is asking for the customers name, number and family name. 

Maha Najem 

Marketing Manager 

Digital Media, After Sales, Used Cars & Fleet 

Volkswagen Middle East FZE 
Dubai Airport Free Zone 

West Wing, Building 8W/A, Office 101 
P.O. Box 27758, Dubai, United Arab Emirates 

Mobile: 00 971 56 371 2053 

E-Mail: [ mailto:[email-masked] | [email-masked] ] 
Website: [ http://www.volkswagen-me.com/ | www.volkswagen-me.com ] 

From: Weibrecht, Karen (AE/GVM) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 11 January 2021 04:38 PM 
To: Najem, Maha (AE/GVM) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Arabic check 

Hi Maha 

Could you please see whether they are asking for the branch in the chat as for KSA they should ask for the city. 

[ https://www.avmechat.in/showChat/86e78499eeb33fb9cac16b7555b50767 | https://www.avmechat.in/showChat/86e78499eeb33fb9cac16b7555b50767 ] 

Best regards/ Mit freundlichen Gruessen 

Karen Weibrecht 

Marketing Manager 

Customer Experience and Brand Strategy 

Volkswagen Middle East 

Audi Volkswagen Middle East FZE 

Dubai Airport Free Zone 

Mobile +971 50 450 7633 
[ http://www.volkswagen-me.com/ | http://www.volkswagen-me.com ] 

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