Subject: FW: Arabic check
From: "Weibrecht, Karen (AE/GVM)" <[email-masked]>
To: ashwinee Latchayya <[email-masked]>
Cc: 'Saurabh Dadu' <[email-masked]>
Date: Tue, 12 Jan 2021 06:07:32 +0000

Good morning Ashwinee
I hope you are well

Same as for English, the agent needs to confirm with the user for KSA which city the person is located.
We just had a look at the below chat and the agent is not asking.

Thanks
Karen

From: Najem, Maha (AE/GVM) <[email-masked]>
Sent: 11 January 2021 17:14
To: Weibrecht, Karen (AE/GVM) <[email-masked]>
Subject: RE: Arabic check

The guy is asking for Teramont prices, no branch or city.
& the agent is asking for the customers name, number and family name.

Maha Najem
Marketing Manager
Digital Media, After Sales, Used Cars & Fleet

Volkswagen Middle East FZE
Dubai Airport Free Zone
West Wing, Building 8W/A, Office 101
P.O. Box 27758, Dubai, United Arab Emirates

Mobile:         00 971 56 371 2053
E-Mail:          [email-masked]<mailto:[email-masked]>
Website:       www.volkswagen-me.com<http://www.volkswagen-me.com/>

[Signature_2]

From: Weibrecht, Karen (AE/GVM) <[email-masked]<mailto:[email-masked]>>
Sent: 11 January 2021 04:38 PM
To: Najem, Maha (AE/GVM) <[email-masked]<mailto:[email-masked]>>
Subject: Arabic check

Hi Maha
Could you please see whether they are asking for the branch in the chat as for KSA they should ask for the city.

https://www.avmechat.in/showChat/86e78499eeb33fb9cac16b7555b50767

Best regards/ Mit freundlichen Gruessen

Karen Weibrecht
Marketing Manager
Customer Experience and Brand Strategy

Volkswagen Middle East
Audi Volkswagen Middle East FZE
Dubai Airport Free Zone
Mobile +971 50 450 7633
http://www.volkswagen-me.com

[Signature_2]

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