Subject: Language Test - Deepak Prajapati
From: Deepak Prajapati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 8 Nov 2020 12:01:35 -0500

Foreign Language
Screening Test

Name

Deepak
Prajapati    /  (0124) 9971487321
/ [email-masked]

Please answer in grammatically
correct ENGLISH the following situation: You are working for a car company as
sales representative. You have a visitor in showroom who wishes to purchase a
car. What 5 questions would you ask the visitor to determine what would be a
good choice for that customer?

How much you would like to
spent on your purchase.

For Which purpose you want to purchase a car eg.(Personal or Commercial)

How many members in your family so that i can suggest you accordingly.

Which type of fuel you choose eg. (CNG, Petrol, Diesel)

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

I am living
is Gurugram with my family from more than 40 years. Completed my schooling from
state board and completed graduation from Kalinga University (Raipur). Having a
work experience of 8 years, with top ranking BPO's and MNC companies.

What according to you is the difference between
good and great customer service?

According to me a good
customer service is just to follow the process weather customer will satisfy or
not, but is great customer service there is no place for customer
dissatisfaction.Customer should be satisfy with your words and actions.

In 5 sentences please explain what makes you the
right candidate for customer service job.

I am having
a customer service experience of 8 years.

Never seen any situation when customer escalated an issue occurred because of
me.

Always be polite with customer and try to calm-down them if they come with their
issues.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

Thanks for asking this question because my self
also a very big fan of e-commerce shopping.

In today's day to day life e-commerce is a very easy way of purchased product
and service. Thur e-commerce portals customer have lots of variety of product
and service to choose at a same place. In today's busy life schedule it very
hard to go shop to shop and offices to offices for purchasing. Now e-commerce
websites are offering replacement and return option for customer for better
shopping experience. There is lots of more benefits of e-commerce.