Subject: Language Test - Farhaz Baig
From: Farhaz Baig <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 8 Nov 2020 02:48:41 -0500

Foreign Language
Screening Test

Name

Farhaz
Baig    /  (0141) 8107277430    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1. Very good morning sir,How can i help you
sir?

2. Which type of Car you want to purchase sir?

3. We have a good stock in our showroom right now,and currently we provide
discount offer in our showroom sir?

4. Which brand car you would like to purchase sir,in our showroom we will get a
different companies here like Hyundai, Maruti Suzuki, Toyota, Tata, Mahindra,
BMW and Mercedes.

5. Which one you want to buy sir, please have a look we are here to give you
good advice and we can tell you everything about car features.

Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

Hi

My name is Farhaz Baig, basically from Agra(U.P) right now settled in Noida
sector104, Hazipur.

I did my schooling from St,Augustine (Agra),Graduated from GLA college (Mathura)
and Post Graduated from (Bangalore).

Currently working in the Genpact Pvt Ltd(Noida) as a senior executive, and i am
working for Westpac Bank(Australian Bank) in operation Customer Services.

What according to you is the difference between
good and great customer service?

Good customer service is
something not beyond customer imagination. Good service is something which
display an normal act of work.

Great customer service is something going beyond customer imagination,going an
extra mile and getting that "Wow" factor inside the customer.

In 5
sentences please explain what makes you the right candidate for customer service
job.

Customer Service, Customer satisfaction and customer loyalty are
all concept that you should be familiar with if you are in this industry.

Right candidate usually embraces the opportunity to try new ways of doing
things.

Right candidate always give good advice to the customer and give 200% efforts to
customer.

Right candidate always trying to conveyance customer and satisfy customer needs
and wants.

Right candidate keep always calm,positive,good nature,good behavior with the
customer.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

Consumer shopping habits have changed drastically
over the last few years thanks to the explosion of e-commerce. now a days
customer want to save time and energy most of the customer prefer e-commerce
option. customer  get lots of option when buying product online like product
changing policy, new offer rate, discounts, cash back policy ,E-vouchers etc..
So with e-commerce now such an integral part of life, In India today e-commerce
in a boom period, everyone interesting to buy product online.