Subject: Language Test - Piyush Soni
From: Piyush Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 8 Nov 2020 02:04:31 -0500

Foreign Language
Screening Test

Name

Piyush
Soni    /  (+91) 9958712389    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

According to me if i where a sales man then i
would first greet the visitor. After that i get to know the requirement of the
visitor. I would like to know the budget of the visitor.If my product department
would be differ then i would make the visitor impress on my products. I have
never worked in sales so i don't have any more idea about it.

Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

I am a positive attitude person. I love to work in a challenging
environment. I have completed matriculation from CBSE board with 8.8 CGPA. And
after that i completed my Intermediate from BSEB board with 62.25%marks, and my
graduation is from Ram Manohar Lohiya Awadh Univ. Faizabad in 2018. It is my
highest qualification.

What according to you is the
difference between good and great customer service?

There is
a little difference between a good customer service and a great customer
service. According to me the way of talking is known as a good customer service
and great service is to satisfying by resolving the customer
queries.

In 5 sentences please explain what makes you the
right candidate for customer service job.

According
to me there are some points for selecting a right candidate for customer
service.The executive must have patience over the customer. The executive must
have  positive attitude. The executive must have good understanding capicity.
They must have a good communication skill. They must have a good impressive
power to the customers.

In 200 - 300 words please describe
how has e-commerce changed the expectations of a consumer for service from
retailers

E.commerce has changed