Subject: Language Test - SUSMITA SWAIN
From: SUSMITA SWAIN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 8 Nov 2020 00:34:24 -0500

Foreign Language
Screening Test

Name

SUSMITA
SWAIN    /  (91) 7377470781    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

+Ask the right Questions to Customer

2) Listen twice as much as you talk ( By immediately following their answers
with another question, you risk cutting them off before they have completed
their response.

3)Treat every customer equally ( When partners re buying a car together,don't
assume one is investing more than more the other. Ask each of them the same
questions so everyone feels like a valued part of sales process.

4)Don't be pushy (Instead of asking are you ready to buy ask What can i do to
get you to buy today)

5)Avoid using untrustworthy language (instead of telling To be honest with you
or i don't want to waste your time, simply be honest with your prospects from
the start and you wont have to clarify your statements.

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

Hi I am Susmita Swain from Jajpur Orissa, living in Bangalore
Karnataka.In my family there is 5 members including me. My father is Govt
employee In High school( Peon) and my Mother is a house wife and My Brother are
studying . I have completed my MCA in 2018 from Bhubaneswar TACT,BSC in 2015 and
ISC in 2012. I have total of 2 Years of Experience. My first Organisation is
KARVY Fintech Hyderabad.There i was as a trainee and i was do Operational
Testing in CRA Department after 8 month i have left that company for some health
issue. Then i joined Accenture solution pvt ltd till now i am in Accenture i am
doing as Content Management (Non Voice Process) and My Designation is Platform
Experience New Associate.

What according to you is the
difference between good and great customer service?

In my
view Good customer is Something Not Beyond customers imaginations. Customer gets
his kind of service which is expected from an organisation.. Great customer
Service means is something going beyond customers imaginations. Going an extra
mile and getting wow factor inside the customer. Its an act which makes an
customer amaze.Good means that having good communication skills, soft attitude
but Great customer service tells about the smart communication,problem solving
and make the customer satisfy with loyal to growth the business.

In 5
sentences please explain what makes you the right candidate for customer service
job.

Customer service taught me a very crucial realization that the
every service is reflection of a company's vision and mission.My passion is
always to deliver an uncompromising service to customer's while sticking to the
company's corporate principles. I always make it my goal personalize my
interaction with customers to maintain and create new relationship.Effective
communication skills, Good sense of humor and Excellent Data entry skills and
Attention to Detail skill Multi tasking skills.

In 200 - 300 words
please describe how has e-commerce changed the expectations of a consumer for
service from retailers

E commerce has become the norm in today's
world and has revolutionized the ways in which people shop. Consumers have come
to expect ease and convenience from online retail interactions, even for
traditionally offline transaction based-industries like grocery healthcare and
banking.Today 76% of US adults shop online with 16% of people doing so weekly.
From a brands perspective,online shopping has become a way to control costs and
drive efficiencies. While big brands have adapted more easily to the online
landscape, smaller organizations can find it challenging t build a successful
online presence that can win customer away from large competitors. As eCommerce
and technology undergo rapid change,customer expectations are also transforming.
Brands looking to build a loyal customer base must understand how online
shopping has altered the customer experience at each touch point.