Subject: Language Test - Shivani Verma
From: Shivani Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 Nov 2020 14:41:37 -0500

Foreign Language
Screening Test

Name

Shivani
Verma    /  (84486) 02848    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

Greeting tha customer

Which car do you want to see Sir

What car were you doing before

Have you seen any brand before?

Do you have a car automatic here then fully automatic.

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

I have a
completed my schooling  and pursuing graduation from Delhi University New Delhi
i have certificate for customer service associate for GMR new
delhi.

What according to you is the difference between
good and great customer service?

Know the customer's need

Give him a solution

Follow your guest process

Give him a good service

Inform customer of payment mode benefits

In 5 sentences please
explain what makes you the right candidate for customer service job.

Customer interaction

Follow guest process

Greet the customer

Understand the customer

Education tha customer

Solution the customer

Thank you tha customer

Rate if they like our service

In 200 - 300 words
please describe how has e-commerce changed the expectations of a consumer for
service from retailers

To discover new products

To locate products and compare prices

To create and manage shopping lists

To make purchases

To review purchases