Subject: Language Test - Puspita Dey
From: Puspita Dey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 Nov 2020 06:50:07 -0500

Foreign Language
Screening Test

Name

Puspita
Dey    /  (8486128495) 8486128495
/ [email-masked]

Please answer in grammatically
correct ENGLISH the following situation: You are working for a car company as
sales representative. You have a visitor in showroom who wishes to purchase a
car. What 5 questions would you ask the visitor to determine what would be a
good choice for that customer?

1. Which type of car you looking for?

2. What are the features you looking in the car?

3. Which type of colour you looking for your car?

4. Are you looking for the base model or top model?

5. Are you looking for a diesel or petrol using car?

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

I am belonging from New Bongaigaon ( Assam). At present I am staying

in Gaurcity 14th Avenue (Greater Noida).

My father is a retired railway employee, mother is a house wife and my

sister is a student.

I have completed my schooling and graduation form Assam.

I have done my graduation under Gauhati Unversity on 2013 in Arts stream.

My first job experience was in First source Solution as a CSA in Vodaphone voice
process. After that I had joined in Religare Health Insurance as a Relationship
Manager and last but not the least my last organization was VIDAL Health TPA. I
was a Corporate Relationship Manager. I was dealing with the HCL Clients and SBI
Clients regarding the multiple queries of their corporate policies, claims,
renewal process, cashless treatment and many more. It was a blended process. I
was handling the level1  queries through mails and calls. I had also published
MIS report, even twice or thrice in a month Clients interaction also there.

What according to you is the difference between
good and great customer service?

According to my point of view
Good customer service reps will get the problem solved eventually.

Great customer service reps will get it solved immediately, doing everything
they can to remedy the problem at hand.

Whether it is a good or great customer service I always try at my level best to
give the prompt response and quick resolution to the customers. Because, now a
days 84% business depends on the customer service.

In 5 sentences please
explain what makes you the right candidate for customer service job.

1. Positive attitude.

2. Hard work and very much dedication towards my work.

3. Convincing power.

4. 4 years of experience in this Customer as well as Client servicing line.

5. Communication skill. I can speak read and write 4 languages.

In
200 - 300 words please describe how has e-commerce changed the expectations of a
consumer for service from retailers

Consumer shopping habits have changed drastically over the last few years thanks
to the explosion of ecommerce. Where shopping in a store was once the
predominant way to shop, online shopping is quickly becoming a preferred way to
shop for consumers around the globe.

Ecommerce is the driving factor behind this shopping evolution. Consumers no
longer have to go out to go shopping. Ecommerce has brought the shopping
experience to their fingertips via computers and mobile devices, completely
changing the way consumers shop.

All customers have similar basic expectations when they shop. They want the
products they want when they want them, and they don’t want to pay too much
for them. This is why ecommerce has grown to be the preferred shopping method
for consumers.

Ecommerce gives consumers access to information, the ability to shop on
different devices and the option to share their experiences with others, which
has completely altered their expectations and the way they shop.

Customer shopping habits will continue to evolve with technology, and companies
will have to continue to adapt to maintain relevance.