Subject: Language Test - Ranjeeta Dash
From: Ranjeeta Dash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 Nov 2020 06:29:12 -0500

Foreign Language
Screening Test

Name

Ranjeeta
Dash    /  (+91) 7991909090    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1. Hi sir I'm Ranjeeta. How can I help you. What
brings you today? May I ask why you are thinking about buying a new car?

2. Are there any specific makes or models you are interested in?

3. What features does your current vehicle have that you would still like to
have your new one?

4. What do you dislike about your current vehicle?

5. What are the top 3 things you'd love to see in your new vehicle?

Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

My name is Ranjeeta Dash. Basically, I am from Varanasi.

I have recently shifted to Delhi.

In my family I have only a elder brother.

I lost my father in childhood and also I lost my mother in last Jan 2019.

I am a management graduate from Sikkim Manipal University.

I have around 5years of experience in Customer Service, Marketing, Sales and
Operations.

I started my career with Vodafone as a Customer Service Representative in
2015.

I used to handle corporate and retail cx of postpaid.

My work was regarding the billing, service, retention etc.

I have switched to Bharti Airtel after 3yeras and joined as a Cashier cum
Customer Relationship Manager.

I used to handle postpaid, prepaid, dth, and payments bank related concern on
Email and chats as well

What according to you is the
difference between good and great customer service?

1.Focusing on the holistic experience.

Businesses and employees who offer good customer service will ensure problems
get addressed. Those who provide great customer service will do more than fix
what's broken. They will work diligently to make the entire customer experience
as positive as possible.

2.Resolving problems the first meet.

Another Key component of outstanding customer service is resolving problems on
the first try.

If you've ever been on the phone with a customer service rep and had to be a
transferred to someone else, you know why this is crucial. The more hands a
problem has to be passed through before it's solved, the more unhappy the
customer is likely to be.

What's difference between  good vs great customer service when it comes to
dissatisfied clients?

In 5 sentences please explain what makes you the
right candidate for customer service job.

I believe
that I am the best candidate for this position because of my extensive customer
service and management experience and my ability to adept to any situation.

There are a lot of factor to be considered for someone to be a great candidate
of a customer service job. First, I think is experience, I have around 5years of
experience in customer service field. You can always better trust to someone who
has experience of doing something and their achievements on that experience is a
great factor too. Second is attitude, a person with a positive personality will
always be a good factor to any job. I am a quick learner and positive person. so
I see every problem as an opportunity to improve or showcase my skill is a great
addition to a company. third one is I am a good listener. I have patience to
listen customer. Fourth one is I have effective communication skills and a good
sense of humor. Last one is I have always try to gathers detail knowledge about
the product and service I offered.

In 200 - 300 words
please describe how has e-commerce changed the expectations of a consumer for
service from retailers

Ecommerce is the driving factor behind this
shopping evolution. Consumers no longer have to go out to go shopping. ecommerce
has brought the shopping experience to their fingertips via computers and mobile
devices, completely changing the way consumer shopping habits. consumers can
shop from anywhere, anytime. They no longer have to wait until store hours to
make a purchase. While the ability to research and shop online has been around
for while, mobile has taken ecommerce to the next level because shoppers can use
the device ay any point during the sales cycle.