Subject: Language Test - Rabiya Jabin
From: Rabiya Jabin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Nov 2020 15:34:20 -0500

Foreign Language
Screening Test

Name

Rabiya
Jabin    /  (110032) 9013464695    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

I would like to ask the visitor which type of car
he wants as per his comfort a race car or office car? second. The question I
would like to ask the budget of him to purchase a car? Third question company
name like Renault or BMW a kind of brands? The fourth question is what he likes
from the showroom available cars a test drive? The fifth question is engine
speed or any other custom specifications as per his needs?

Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

Hello, My name is Rabiya, I live in Delhi, I have completed my
graduation in b.com from Delhi university, I am professionally a customer
executive, i am Avery self-disciplined and determined, positive thinking person,
I always believe inn positivity.

What according to you is the
difference between good and great customer service?

Good
service when a customer executive is only provided and behaves according to
related assigned task like generally, every worker do, but great services by the
executive is when the customer gives you brilliant service feedback and comes to
you when he has another query and trusts you at your services.

In 5
sentences please explain what makes you the right candidate for customer service
job.

1.I am comfortable while connecting with different range of
people to solve their queries.

2.I am a good team member.

3.I can learn fast.

4. I believe in Smart work on real-time.

5. I am a dedicated person towards my task and work.

In 200 - 300 words
please describe how has e-commerce changed the expectations of a consumer for
service from retailers

E.commerce is now everyone sees, it is a
backbone of today's business, you can check and research on products and
services from the same range to different range at one platform, it.  Is easier
to shopping in some minutes, gives you spectacular services like customer care,
refund as exchange discounts etc, policies so you can be available next time to
come again to buy products, gives you some time free offers and services, time
and money savings need fewer efforts to shopping, people can compare price and a
see virtual shops online better way to promote business globally to make your
products visible to all around the corner of the world. very easy for everyone
to shop on some clicks.