Subject: Language Test - Rohit Dutta
From: Rohit Dutta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Nov 2020 13:27:04 -0500

Foreign Language
Screening Test

Name

Rohit
Dutta    /  (91) 9773645065    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

Firstly we ask to the customer which type of car
he wants to purchase

2. how much his budget to purchase the car

3. What's the colour he wants

4. Which model and company of car he want to purchase

5. What's the name of car he wants

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

I have 10th passed from CBSE delhi Board with around of 50℅
after that i have passed from National institute of open learning school delhi
with 48℅ and then i have graduated B.A programme from delhi university and i
have experienced in a sales in Andromeda and collection process in HDB financial
services and have total 2 years experience

What according to
you is the difference between good and great customer service?

Good customer service is - we tell to the customer all
benefits for our products and give all correct information to the customer

Great customer services is - we tell to the customer all benefits for our
products and give all correct information to the customer and listen to customer
carefully which customer wants and give all correctly answer to customer queries

In 5 sentences please explain what makes you the
right candidate for customer service job.

1.
Listening carefully to the customer

2. Give all information correctly to the customer

3. Convince the customer to give all correct information

4. Give all benefits for our products to the customer

5. Talk with customer properly and with  manners and respectfully

In
200 - 300 words please describe how has e-commerce changed the expectations of a
consumer for service from retailers

Nowadays everybody wants to
purchase everything by online bcz everybody wants to get everything at our home
like food , clothes and everything bcz ecoomerce is the best way to shop by
online bcz it save the time , money and everything