Subject: Language Test - Shyam Bhawan
From: Shyam Bhawan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Nov 2020 12:25:54 -0500

Foreign Language
Screening Test

Name

Shyam
Bhawan    /  (+91) 9899051193    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1.)Firstly i will ask, which type car customer i
looking.

2.)What features a visitor want in a car.

3.)How much money a visitor can invest.

4.)Which brand you are looking for.

5.)Which engine would you prefer diesel or petrol.

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

My name us Shyam bhawan. I belong to Faridabad and about my
education qualification i have completed my graduation in 2016. My family
consist four family members me & my elder brother and parents. My strength,
i am self motivated hardworking and very keen to learn new things. About my
professional experience, my first company was Teleperformance and i worked as
voice process associate. My keu roles and responsabality areas are to handle the
query of the clients. My second company was policy bazaar.com and worked as a
senior associate. My role was to answer the call profesianly as well handle the
escalted calls.

What according to you is the difference between
good and great customer service?

A good customer service is
that a company is providing the service only till that time untill a customer
buy a product. A great customer service is that company taking the follow up for
service  even and after customer buy the product.

In 5 sentences please
explain what makes you the right candidate for customer service job.

1.)I have an exntensive  knowledge to handle the customer query
even they are not want to listen anything about the product.

2.)I really like this profile because i love to talk with different people.

3.)Each and every call teach me lots of things by talking to different
person.

4.)I can talk with the client even the condition got worst. i can provide the
resolution to make a customer happy.

5)Great communication skills.

In 200 - 300 words please describe
how has e-commerce changed the expectations of a consumer for service from
retailers

E-commerce changed the expectation of retailers,
as in today time retailers dn't have to go anywhere while sit at home they can
get the service. Before  ten and twenty years ago when people dn't have the
E-commerce they have to go physically for service. But via E-commerce people can
take the service while sit at home. E-commerce also save the time of the
retailer. Its also save the money because if retailers have to go physically
they have to spent money.