Subject: Language Test - Neha Banerjee
From: Neha Banerjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Nov 2020 09:22:37 -0500

Foreign Language
Screening Test

Name

Neha
Banerjee    /  (91) 8210472742
/ [email-masked]

Please answer in grammatically
correct ENGLISH the following situation: You are working for a car company as
sales representative. You have a visitor in showroom who wishes to purchase a
car. What 5 questions would you ask the visitor to determine what would be a
good choice for that customer?

The five questions that I
would be asking the visitor are:

1. Are you looking for a Sedan, SUV or Hatchback model?

2. Are you looking for a diesel, petrol or electric variant car?

3. Currently which car are you using?

4. Any specific model that you are looking for?

5. How many kilometers do you run your car in a month?

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

My name is Neha Banerjee and I belong from Jamshedpur,
Jharkhand. I have completed my Graduation in 2016 from Jharkhand University in
Science. I have 23 months of overall work experience in which I have worked for
15 months in a Construction Company as an Office Admin in Jamshedpur and then I
relocated myself to Delhi NCR and I was working in Allianz Partners for 8 months
as an Assistance Coordinator in the process of Mercedes-Benz India.It was
basically a lead generation process where I use to handle inbound and outbound
calls and provide service to the customers who were interested in purchasing
Mercedes-Benz cars. Also I used to handle the emails, live chat and backend work
too. I like to listen music and travel.

What according to
you is the difference between good and great customer service?

Good customer service means where you are making the customer
feels good by giving him the relevant service or information but Great customer
service means to fully satisfy the customer by proving him every solution that
he needs, giving more attention to the customer by making him the priority and
focusing on delivering wonderful service to the customers.

In 5
sentences please explain what makes you the right candidate for customer service
job.

I have very good communication skills.

I have experience in handling every type of customers.

I have a good voice modulation, I speak very softly and politely.

I always take care of it that my customers are never upset with my service.

I am hardworking and try to satisfy the customer always by proving him/her the
best solution.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

E-commerce has allowed people to purchase goods
from anywhere and at any time, providing an ease of access that did not exist a
few years ago.E-commerce has changed customer behavior consumer shopping habits
have changed drastically over the last few years thanks to the explosion of
E-commerce. Customers are more aware of the product description due to
E-commerce as they get all the detailed information of a product through this
platform. The way that we purchase products has changed. Long gone are the days
of perusing items in a retail space as with the development of e-commerce,
individuals are choosing to buy items both large and small, online.Free shipping
is one of the most attractive selling features for companies looking to increase
e-commerce sales.The progression of eCommerce has advanced the customer
expectations of the companies they buy from. So, what do customers expect? They
expect a seamless shopping experience that is personalized to them — one that
is consistent no matter what device they are using for their shopping or what
stage of the buying process they are in.