Subject: Language Test - Babita Rani
From: Babita Rani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Nov 2020 06:53:20 -0500

Foreign Language
Screening Test

Name

Babita
Rani    /  (+91) 7827965597
/ [email-masked]

Please answer in grammatically
correct ENGLISH the following situation: You are working for a car company as
sales representative. You have a visitor in showroom who wishes to purchase a
car. What 5 questions would you ask the visitor to determine what would be a
good choice for that customer?

1.Hi I'm Babita Rani. What's
your name? Always remember the name of potential customers.

2.May I ask you why you are thinking about buying a new car?

3.What features does your current vehicle have that you would still like to have
in your new one?

4.What do you dislike about your current vehicle?

5. Are you planning to pay cash or finance the vehicle?

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

Hi, my name
is Babita Rani and I am from Haridwar(Uttarakhand). And currently, I'm living in
Noida Sector 22.

I have done my 12th from UP Board. And currently, I'm pursuing B.SC from Agra
university.

And if I am talking about my work experience so totally I have 2 years

and 2 Months Experience in the BPO.

What according to
you is the difference between good and great customer service?

Okay, so you need to focus on offering better customer
service.

At this point, you need to understand that improving customer experience is
necessity. However, you might be wondering what great service actually looks
like.

Here are some key things to keep in mind when determining whether you are
proving good vs great customer service.

1.Meeting Expectations VS Exceeding Expectations.

2.Resolving Problems The First Time.

3.Focusing on The Holistic Experience.

4.Adding A Personal Touch.

In 5 sentences please explain what
makes you the right candidate for customer service job.

It's my
passion and commitment to service customers with sincerity by means of
acknowledging and empathizing with whatever they're going through for them to
feel that we understood their concerns and at the same time for them to feel
that they're being valued. For me, customer engagement is really im[ortant
because we're not just here to answer or resolve their queries but also for them
to treat us like a friend, not just a robot to help them out since we only got
to talk to them once. Product knowledge, phone skills are just basics that are
easy to learn but a "can-do or willingness to help attitudes" are something that
you can do if you are passionate about what you are doing.

1 - Detail knowledge about the product/services you offered.

2 - Effective communication skills.

3 - Patience to listen to customers.

4 - Good sense of humor.

In 200 - 300 words please describe
how has e-commerce changed the expectations of a consumer for service from
retailers

Consumers buy more online now than ever, but a
physical presence is still vital in the retail business model, and shoppers are
drawing a stronger connection between the two. Thirty-two percent (32%) prefer
buying online vs. in-store, yet 74% are more likely to make a purchase if they
can return/exchange in-store. When asked how brands can to encourage future
purchases, 31% said “buy online, return in store”—ranking fourth of 10
choices.

●  +12% prefer to return in-store (41%) vs. mail (29%)