Subject: Language Test - Prince Malik
From: Prince Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Nov 2020 04:13:06 -0500

Foreign Language
Screening Test

Name

Prince
Malik    /  (+91) 9557298313    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1-Hi, I'm [prince malik]. What's your name?
(Remember the names of potential customers and use them throughout the course of
the conversation to personalize the interaction.)

2- What brings you in today?

3- Are there any specific makes or models you are interested in?

4- What are the top 3 things you'd love to see in your new vehicle?

5- What is your timeline? (Buying ASAP vs. browsing and waiting)

Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

I am prince malik basically, I am from shamli U.P but nowadays I
am living in Sector-22 Noida U.P.

If I'm talking about my educational background I have done 12th from science and
now pursuing B.B.A from subharti university.

I'm having experience with yatra.com as a travel expert.

What according to you is the difference between
good and great customer service?

Conceptually, the main
difference between providing "good" customer service and delivering "great"
customer service is that, in the former, you are probably only barely keeping
your customer satisfied; while in the latter, you are not only keeping them
satisfied-you are also keeping them loyal! This is a very important distinction
and one that many services providers do not always "get".

For example, let's say that historically your company and you, as one of its
personal "ambassadors"-have been working very hard to keep your customers
happy.

In 5 sentences please explain what makes you the
right candidate for customer service job.

The key
requirements are:

1- Detail knowledge about the product/services you offered.

2-Effective communication skills.

3- Patience to listen to customers.

4- Good sense of humor.

5- Multi-tasking skills.

In 200 - 300 words please describe
how has e-commerce changed the expectations of a consumer for service from
retailers

The massive and rapid expansion of e-commerce has
caused the retail market to change in a number of ways. There is a common
perception that consumers prefer e-commerce because they do not want to leave
the comfort of their homes. Others believe that e-commerce spells the end for
the brick and mortar retail market as we know it today. Both of these are,
however, quite far from the truth.E-commerce has caused the retail market to
grow itself, as well as encourage the retail market to change and modernize its
practices. Below are six ways in which e-commerce has caused the retail market
to change.

1-Marketing strategies Exist Online.

2-Retail Employment is Growing.

3-Automation Drives Need for specialization.

4-Some Consumer Habits Are Changing.

5-Data Is a Necessary Tool.

6-Brick and Mortars Are Not Obsolete.