Subject: Language Test - Arvind Singh
From: Arvind Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Nov 2020 03:56:08 -0500

Foreign Language
Screening Test

Name

Arvind
Singh    /  (98117) 37939    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

After Greeting I would ask below mentioned 5
questions to visitor in showroom who wishes to purchase a car.

1. Are there any specific models you are interested in?

2. Who is going to drive the vehicle most of the time and for what purpose e.g
business, pleasure, family?

3. Will there be anyone else involved in the decision regarding your new vehicle
or will it just be yourself?

4. What price range did you want to be around?

5. How were you thinking of paying for your new vehicle?

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

My name is arvind singh. I am 34 years of age. I am a married
person leaving in Delhi with my spouse from last 10 years. I have done my Sr.
Secondary from NIOS delhi.i am drop out from final year graduation. I am working
in BPO industry from last 6 years my last organization was ienergizer where in I
was working from Jan 2017 till May 2020.My last experience includes customers
support over the email and voice calls in hotels and travel
industry.

What according to you is the difference between
good and great customer service?

Good customer service often
centers on delivering or slightly exceeding what customers expect from your
company and its solutions. In contrast, great customer service requires that you
go above and beyond customer expectations.

In 5 sentences please
explain what makes you the right candidate for customer service job.

1.Tendency to behave in an uncompromising and consistently
honest, moral, and ethical manner.

2. Willingness to work for the intrinsic benefit of work and its ability to
enhance character.

3.  Willingness to try new ways of doing things.

4. Tendency to be friendly, approachable, and easy to get along with.

5. Tendency to strive for perfection.

In 200 - 300 words
please describe how has e-commerce changed the expectations of a consumer for
service from retailers

Consumer shopping habits have changed
drastically over the last few years.E-Commerce is the driving factor behind this
shopping evolution. Consumers no longer have to go out to go shopping. eCommerce
has brought the shopping experience to their fingertips via computers and mobile
devices, The biggest impact eCommerce has had on consumer shopping habits is
that consumers can shop from anywhere, anytime. They no longer have to wait
until store hours to make a purchase.By doing this, they have given consumers
the choice of where, when and how to shop.