Subject: Language Test - SHYAM SINGH
From: SHYAM SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Nov 2020 01:32:04 -0500

Foreign Language
Screening Test

Name

SHYAM
SINGH    /  (+91) 8376832168    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1.What are the top 3 things you’d love to see
in your new vehicle?

2.Are there any specific makes or models you are interested in?

3.Who is going to drive the vehicle most of the time and for what purpose
(business, pleasure, family)?

4.What is your timeline?

5.Are you planning to pay cash or finance the vehicle?

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

Customer Service Sr. Executive with 4years of experience in a
sensitive corporate environment. Outgoing and detail-oriented, I am proficient
at building and maintaining professional relationships. Have an Associate's
Degree in Engineering

What according to you is the
difference between good and great customer service?

Good
customer service is how you greet and treat the customer in a nice and proper
way where the customer is  happy being served. But excellent customer service
skill is meeting the demands and reaching  beyond the customer's expectation. A
total quality service.

In 5 sentences please explain what
makes you the right candidate for customer service job.

1.Patience
is crucial for customer service professionals.

2.The ability to truly listen to customers is crucial to providing great service
for a number of reasons.

3.The ability to communicate clearly when working with customers is a key skill
because miscommunications can result in disappointment and frustration.

4.The best customer service professionals have a deep knowledge of how their
companies’ products work.

5.It’s important that your team understands some basic principles of
behavioral psychology in order to read customers’ current emotional
states.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

Electronic commerce, or Ecommerce, which
literally means business trading through the Internet, has been around the globe
since mid 90s. However, until the recent few years, Ecommerce is getting more
and more attention from entrepreneur and consumers, both local and
international. One of the main reasons is due to the highly successful
operations of some well known names on the Internet, such as eBay, Yahoo and
Dell. The sales revenue these companies shown in their annual reports are
without doubt, one of the biggest factors why Ecommerce is important in the
commercial market nowadays.

Ecommerce proved its importance based on the fact where time is essence. In the
commercial markets, time plays an important role to both the business and
consumers. From the business perspective, with less time spent during each
transaction, more transaction can be achieved on the same day. As for the
consumer, they will save up more time during their transaction. Because of this,
Ecommerce steps in and replaced the traditional commerce method where a single
transaction can cost both parties a lot of valuable time. With just a few clicks
in minutes, a transaction or an order can be placed and completed via the
internet with ease. For instance, a banking transaction can be completed through
the Internet within a few minutes compared to the traditional banking method
which may take up to hours. This fact obviously proves that Ecommerce is
beneficial to both business and consumer wise as payment and documentations can
be completed with greater efficiency.

From the business viewpoint, Ecommerce is much more cost effective compared to
traditional commerce method. This is due to the fact where through Ecommerce,
the cost for the middleperson to sell their products can be saved and diverted
to another aspect of their business. One example is the giant computer
enterprise, Dell, which practice such a method by running most of their business
through internet without involving any third parties. Aside from that, marketing
for Ecommerce can achieve a better customer to cost ratio as putting an
advertisement on the internet is comparably much cheaper than putting up a
roadside banner or filming a television commercial. For Ecommerce, the total
overheads needed to run the business is significantly much less compared to the
traditional commerce method. The reason due to that is where most of the cost
can be reduced in Ecommerce. For example, in running an Ecommerce business, only
a head office is needed rather than a head office with a few branches to run the
business. In addition to that, most of the cost for staff, maintenance,
communications and office rental can be substitute by a single cost, web hosting
for the Ecommerce business.

To both the consumers and business, connectivity plays an important part as it
is the key factor determining the whole business. From the business point of
view, Ecommerce provides better connectivity for its potential customer as their
respective website can be accessed virtually from anywhere through Internet.
This way, more potential customers can get in touch with the company's business
and thus, eliminating the limits of geographical location. From the customer
standpoint, Ecommerce is much more convenient as they can browse through a whole
directories of catalogues without any hassle, compare prices between products,
buying from another country and on top of that, they can do it while at home or
at work, without any necessity to move a single inch from their chair. Besides
that, for both consumers and business, Ecommerce proves to be more convenient as
online trading has less red tape compared to traditional commerce method.

In global market sense, the appearance of Ecommerce as a pioneer has opened up
various windows of opportunities for a variety of other companies and investors.
For instance, due to the booming of Ecommerce, more and more resources are being
directed into electronic securities, internet facilities, business plans and new
technologies. In result of this phenomenon, a variety of new markets have
emerged from Ecommerce itself giving a boost to the global market.

In short, if without any major obstacles, Ecommerce will certainly continue to
mature in the global market and eventually, it will become an essential business
plan for a company in order to survive and stay competitive in the ever changing
market.