Subject: Language Test - Lakshit Chauhan
From: Lakshit Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 21:50:02 -0500

Foreign Language
Screening Test

Name

Lakshit
Chauhan    /  (91) 8802681794
/ [email-masked]

Please answer in grammatically
correct ENGLISH the following situation: You are working for a car company as
sales representative. You have a visitor in showroom who wishes to purchase a
car. What 5 questions would you ask the visitor to determine what would be a
good choice for that customer?

What are your requirements or
preferred car type(compact/SUV/Sedan)?

What is your budget?

Which colour do you prefer?

What features do your want to have in your car?

Would you like to finance your car?

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

My name is
Lakshit Chauhan.I'm born and brought up in Delhi. I live with my mother here. I
have done my graduation in BBA from Tecnia Institute of Advanced Studies
(affiliated to IP University). After my graduation I worked as a Senior Resource
Executive in NIIT limited wherein I used to coordinate client requests with
maximum customer satisfaction. I have a wroking experience of 2.3 years. I like
to spend my free time playing e-sports.

What according to
you is the difference between good and great customer service?

In simple words to define and differentiate a good and great
customer service is what value an agent added to the existing service that
helped the customer. The customer always demands for more and I believe it is
the value added that makes the customer to stick to a brand and do repeat
business.

In 5 sentences please explain what makes you the
right candidate for customer service job.

To
understand the customer needs, to think from customers point of view, to assist
to customer by minimising their efforts, are the small things I do to improve
the overall customer service experience in my job.

In 200 - 300 words
please describe how has e-commerce changed the expectations of a consumer for
service from retailers

The the demand for e-commerce has
skyrocketed. People love to buy everything online. This demand has gained
popularity due to increase in consumer's confidence as the product matches the
described description and availability of return & exchange policy. The new
trend that I believe in online Shopping will be the AI will keep a track of our
items by monitoring our shopping behaviour and place order automatically which
will save time and efforts of customers.