Subject: Language Test - MANOJ SOOD
From: MANOJ SOOD <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 14:27:04 -0500

Foreign Language
Screening Test

Name

MANOJ
SOOD    /  (91) 8744863570    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

i will ask the following questions in this
case:

1) What make or model of the car are you interested in?

2) What purpose are you buying the car for? Will it be for business use,
pleasure or for family use?

3) Any special features or top priorities that you have in mind while buying the
car?

4) What is the minimum and maximum budget within which you would like to
purchase the car?

5) Are you planning to pay cash or finance the vehicle?

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

I am a commerce graduate and have worked in the service industry
for long. My work area and domain has always revolved around Customer Service
and Client management portfolios. I have used multiple modes of communications
including voice and non-voice platforms like emails and chats. I have primarily
assisted and served customers from the UK and the US. I understand customer
needs and am fully capable and equipped with the required knowledge and
experience that helps me deal with them appropriately.

What according to
you is the difference between good and great customer service?

A good customer service is about helping and resolving the
customer concern to his optimum satisfaction.

However,

A great customer service is the one that leaves a lasting impression in the
customer's mind of the service standards that he recieves from the agent. A
great customer service helps us win many other customers in return. It increases
our business income by way of the good words of mouth that the customer spreads
for us.

In 5 sentences please explain what makes you the
right candidate for customer service job.

1) I am
from the same industry and understand customers well.

2) I have served a mix of domestic and international customers.

3) I have acquired the required skills and capabilities that are essential for
dealing with customers.

4) I have worked in close coordination with different customers and therefore
understand their perceptions and requirements.

5) I have used various tools and applications that are essential and used in a
customer service job while serving and assisting them.

In 200 - 300 words
please describe how has e-commerce changed the expectations of a consumer for
service from retailers

E commerce is a platform that gives people
the power to buy and sell from the comfort of their home. Its a modernized way
of doing business over an electronic medium which is far more convenient than a
retail business.

Almost everything can now be thought of and traded over the internet. Ecommerce
has helped businesses establish a wider market presence and reach. It has also
given the buyers ample choice to select from the wide range of products and
services based on their needs and convenience.

There are various benefits that have emerged as a result of this concept. Some
of these advantages are listed below:

1)It has resulted in a healthy competition between different businesses and has
thus made easy for a buyer to procure the best of products and services at a
competitive rate based on his choice and affordability.

2) It has brought the whole world closer and people from any part of the world
can simply place an order online from the comfort of their own home. There is no
need to visit the store physically.

3) It is very convenient and can be done or availed 24 hours a day, 7 days a
week without any break.

4) It saves time and eliminates other troubles and costs like travelling
expenses etc..

5) It provides easy and comparative shopping.

6) The products are well categorized and thus it is easy to locate them on the
website. Also every product listing has a detailed information about it that
helps us choose the right product based on our need.

7) The buyers and sellers both gain ocassionally by way of various deals,
festive offers, coupons, discounts etc...that are introduced from time to time
in between to boost sales.

In times like these when the world is fighting a pandemic and dreaded situation
like COVID 19, the concept of Ecommerce has come as a blessing in disguise. In
order to prevent themselves, people are advised to follow certain safety norms.
They are staying indoors as much as possible and are expected to avoid social
contacts or unnecessary visits.

However, to lead our lives it is imperative that our daily needs in terms of
products and services which are essential for our survival are met. The
ecommerce platforms and organizations have made this easy for us in these
difficult times. It appears no less than a boon where we simply order everything
online and get it delivered at our doorstep while keeping ourselves safe and
troublefree.