Subject: Language Test - Pushpa Kumari
From: Pushpa Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 13:06:39 -0500

Foreign Language
Screening Test

Name

Pushpa
Kumari    /  (+91) 9910947710    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1>Choice of car like sports car or normal
car.

2>For self or to gift someone ?

3>Any specific color or feature?

4>would you be driving self ?

5>What is your Range ?

Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

I am
basically from Varanasi. living in Noida. My family includes my father who is
retired from defence. My mother is an house maker. we are 3 sibblings, 2
brothers and me. I have done my 10th and 12th from Maharashtra board and
Graduation from Mahatma Gandhi Kashi Vidya Peeth, Varanasi. I have also
completed "Hardware and Networking" diploma course from Jetking,Varanasi. I have
worked as an Telesales executive for superise.com which was an online portal of
Real Estate. Then i have worked for DataFlow Services India Pvt.Ltd as an
Associated. DataFlow is an Background Verification.

What according to
you is the difference between good and great customer service?

The basic difference between good and great customer service
is that in good customer service we are keeping our customer satisfied while in
great customer service customer is satisfied as well as loyal.

In 5
sentences please explain what makes you the right candidate for customer service
job.

1>I have Patience.

2>I think i have effective Communications and Skills.

3>I am full of Confidence.

4>Smart Work.

5>Loyal to the Employer.

In 200 - 300 words please describe
how has e-commerce changed the expectations of a consumer for service from
retailers

Today world has become an E-village. E-commerce
markets are booming world wide. E-commerce has become boon for working or
business peoples. Every thing is available online. Retailers are associating
themselves with any E-commerce company and selling their products easily and are
earning great margins. Competition is there in the market and due to this the
retailers are bound to deliver best product. More and more people are
associating themself with these E-commerce companies. If an customer is not
satisfied with any product from retailer he or she can return that product
without any problem.

Everything is available on E-commerce sites. from grocery to clothes, makeup to
electronics. If someone wants to sell any product then they can easily sell
their products. So, its now duty of the retailer to deliver good service to the
customer as well as making their products more popular by providing good quality
and variety to their products.