Subject: Language Test - Shivam Porwal
From: Shivam Porwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 12:02:02 -0500

Foreign Language
Screening Test

Name

Shivam
Porwal    /  (110096) 9560667217
/ [email-masked]

Please answer in grammatically
correct ENGLISH the following situation: You are working for a car company as
sales representative. You have a visitor in showroom who wishes to purchase a
car. What 5 questions would you ask the visitor to determine what would be a
good choice for that customer?

Ask for budget from customer
so that I am able to find best choice which comes under customer budget

Ask for specifications and interest of customer and then probe for product which
I select in that preferable budget

Ask for type of car customer looking for while it is SUV, Sedan or Hatchback

Ask for choices then make a great comparison in between them to make customer
choice selective for best one

Then as per customer selections explain the specification in that way make
customer choice as best from all of them

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

My name is
shivam porwal I live in new delhi I have completed my graduation from ignou I
have an

experience of 1.4 years in which 1.1 years of experience as operations analyst
in paytm payments bank as backend executive and now I am currently working as
Customer Care Executive in Flipkart Premium project in tech
Mahindra

What according to you is the difference between
good and great customer service?

Good customer service define
as resolve customer issue as per process only while in great customer service
you putting lots of extra efforts to make customer satisfy in case of where you
seems helpless from your end

use powerful statement, putting yourself in customer shoes, politeness ,Active
listening of every point, giving attention to customer, acknowledgement these
all points define difference in good and

great customer service so that in last customer will definitely gives you
feedback or survey in positive manner

In 5 sentences please
explain what makes you the right candidate for customer service job.

As a customer service executive my first priority is to listen
customer properly and understand customer issue by putting myself in customer
shoes, then I are able to feel what customer right now want and whats
situation he or she is going through. Giving resolution to customer is not
only solution but also by putting extra efforts in your thoughts or powerful
statements at that particular time such as I am here to resolve your issue do
not worry, If I am at your place then feel the same as you are feeling right
now, I understand your trouble or situation these kinds of powerful statements
changes the mind of customer even having lots of trouble these all are the
define how you work as customer service

In 200 - 300 words
please describe how has e-commerce changed the expectations of a consumer for
service from retailers

The way in which consumers shop has changed
dramatically over the past years. The popularity of online shopping has soared
and recent statistics show that many peoples not only prefer to shop online but
all have made a purchase online in the past many years

With the speed and popularity of online shopping, we can predict that stores
will at some point altogether disappear, but this sweeping statement may
certainly not be true in the present. As consumers, there is still that urge to
go out and shop. Yes, there may be cheaper options online, but the experience
and social aspects of shopping make it a big part of why people love the
traditional experience. We might not prefer to buy in store unless there’s a
good deal or offer but looking at the products, feeling them, and experiencing
them for ourselves is something consumers still desire when choosing what to
buy. In reaction to this, retailers have to make big changes in how they operate
a business. For many, this wasn’t just a case of opening an online shop and
hoping for the best. Many successful retailers have targeted their efforts both
on and offline to perform via both mediums. For example if you manage a screen
printing shop , online platforms are a great way to boost your audience in a
natural way as the modern shopper not only loves mass produced wares but they
are now searching for independent and quirky stores online to get that unique
user and product experience.

As weve seen, e-commerce isn’t just about the big contenders in retail. The
internet has paved the way to host a whole range of smaller, boutique stores
solely selling online, each offering a new and fresher approach to traditional
shopping. As online shopping change the experience of our today world even in
this Covid situation more people are begin to get interest in online shopping
while it effects retail market while it gives huge profit to online shopping
sites even my personal experience I am prefer to do online shopping......Thank
You