Subject: Language Test - Mohd Faisal
From: Mohd Faisal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 09:50:00 -0500

Foreign Language
Screening Test

Name

Mohd
Faisal    /  (91) 8285646437    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1.Sir please tell me which car you looking
for?

2. Sir may I know,how many

seater car you want?

3. Which colour you like?

4.Please tell me your budget as well?

5.Sir how would  you like to pay?

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

I did my schooling 10th & 12th both from
Govt.Boys.Snr.Sec.School. I have  completed my Graduation in B.com from DU SOL
2017, Currently I am pursuing m.com from IGNOU.

I have work experience  of 2.5 years as an Associate  sales consultant in
policy bazaar.com. basically we got a data from  our operation teams than we
have to manage  the data and have to make a call to the clients and try to
convince about purchasing our Motor insurance policy.

What according to
you is the difference between good and great customer service?

Good service is just about providing a service to the customer
and complete our target. But in Great service you always think about making a
good relationship with customer  so that it will create good understanding with
you and your company. Because a great service will increase the loyalty as well
& it encourages other people as well towards company services.

In 5
sentences please explain what makes you the right candidate for customer service
job.

1.I have a 2.5 years experience of handling to the
Customers.

2. I have good  knowledge about Customers understanding.

3. I am quick learner.

4. I am optimistic person to handle business operations and good in numbers.

5. I have also experience of handling team as well.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

E commerce has changed the way of thinking for
consumers towards the services.Basically it has become a really good and easy
platform for consumers, now if a person wants to buy something so they can buy
anything without going anywhere even they are getting better quality than local
markets and if they don't like product so they can return as well and in
response they will get refund in his/her amount. Now people all around  the
world trusting e commerce because of safety, Better equality, Customers
services,Valuable Time, Good brand image so that's the reason E commerce growing
dat by day. If we talk about some Companies so We have Amazon, Flipkart,
Myntra,Snapdeal, this is one of India's biggest e commerce company, not just
because of capital or market it is because of their services, now you can
ordered anything from any corner of India in best prices with good quality,
sometimes they are also offering some seasonal discounts which is growing
company's popularity and service as well which is the aim

of a organisation actually. So according to me that's the reason which has
changed the expectations of a consumer for service from the
retailers.