Subject: Language Test - Shweta Singh
From: Shweta Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 08:37:40 -0500

Foreign Language
Screening Test

Name

Shweta
Singh    /  (110080) 8506039880    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

First of all we have to greet them with good
gesture plus our tone and the way of presenting ourself has to be accurate.

1- kind of car He or she is looking for

2- what are the qualities they are looking for .For example (Mileage)

3- Budget

4 -What do you dislike about your current vehicle?

5- Seating plans

Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

Hi my name
is Shweta Singh I was born and brought up in Delhi only . I did my schooling
from Hamdard public school situated in South Delhi and right now I am doing my
third year from Delhi university . I also worked with two companies which is
kidzania located in Noida and omaxe theme park which is in Greater Noida . My
overall experience in this field is 3 years. Currently I am not working and
looking forward for a good opportunity.

What according to
you is the difference between good and great customer service?

According to me when it  comes in between good and great
customer service ultimately means the way of presenting yourself Infront of
customer's which matters alot . Customer service means dealing with the queries
or problems a person is facing. Good customer service means according to me is
ok ! Fine I am doing my job let me do my roleplay and it's done just because u
are being paid for it but when it comes to great customer service it means
putting your heart and soul into it. Giving customer a perfect satisfaction is
what we called customer satisfaction .

In 5 sentences please
explain what makes you the right candidate for customer service job.

I'll be very honest over here without giving any false hopes to
u guys that I am very new into this field and i know what customer service is as
earlier I was dealing with customers only but on a different platform. If
somehow I'll get this opportunity to work with u guys then I can guarantee u
that u will not regret for this at all.

All I need is one chance .

In 200 - 300 words please describe
how has e-commerce changed the expectations of a consumer for service from
retailers

E-commerce as we know playing a keyrole in
today's scenario. Customer are checking things online and then comparing it with
other companies for their profit . They know the good and bad sides of market
due to which are they are comparing their products before getting into any
stuff. So yes things have changed now and customers are dealing according to
their choice.