Subject: Language Test - Lalit Bhatt
From: Lalit Bhatt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 08:29:33 -0500

Foreign Language
Screening Test

Name

Lalit
Bhatt    /  (110044) 919999209062
/ [email-masked]

Please answer in grammatically
correct ENGLISH the following situation: You are working for a car company as
sales representative. You have a visitor in showroom who wishes to purchase a
car. What 5 questions would you ask the visitor to determine what would be a
good choice for that customer?

1- What kind of features you
are looking for your dream car?

2- May i know, you want to purchase this car for your family or someone
special?

3- If for family, how many family members you are so, i would be able to suggest
you better?

4- If for someone special, what is the favorite color he/she likes?

5- Idea of price range to find a better model?

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

My name is Lalit Bhatt , Graduate from Delhi University(SOL),
Almost 4 years experience in customer support , currently working with Lalamove
India Pvt. Ltd., as customer support executive .

Salary-23.8K in hand

What according to you is the
difference between good and great customer service?

According
to me a good customer service only see profit first, customer second, where a
great customer service use their skills and decisions to preform better in
fields to hold the position in market.

In 5 sentences please
explain what makes you the right candidate for customer service job.

1- My whole(4 years) experience is in customer support.

2- I can use my skills/soft skills to improve some areas of customer service of
company.

3-I can work in any shifts and ready to come early and extend shift as per
requirement's of process.

4- I Can make daily reports as per company requirement's.

5- Aware about the customer service process like handling customers, internally
department query's, etc.

In 200 - 300 words please describe
how has e-commerce changed the expectations of a consumer for service from
retailers

E-commerce basically a time saving process,
customer's can check most of the products on one platform and can compare with
retailers prices as well.

There are so many e-commerce websites where huge discounts offers frequently
provide to customers.

No need to pay cash every time different-2 mode of payments are also
available.

Order can be exchanged or money can be refunded in case of any fault by company
side.