Subject: Language Test - Vipin Sharma
From: Vipin Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 08:20:44 -0500

Foreign Language
Screening Test

Name

Vipin
Sharma    /  (+91120) 7217703182    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

The question which I will ask to the visitor
are:

1. Which type of model are you looking for?

2. What is your price range?

3. Which of the prime features you will like to have in your car?

4. For which purpose are you buying the car e.g., personal or commercial?

5. Are you planning to pay by cash or finance the car?

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

My name is
Vipin Sharma, residing in Ghaziabad. My father's name is Kameshwar Sharma and my
mother's name is Ramsakhi sharma.

I have done Post Graduate Diploma in Business Management from Institute of
Management Technology, Ghaziabad. I have also done Bachelor of Computer
Applications from CCS University, Meerut.

Currently, I am working in Tech Mahindra, Noida as a Customer Service Associate.
prior to this I was associated with Concentrix India Pvt. Ltd., Noida as a
customer service executive.

As far as my working style is concerned I am very passionate about my work, and
love to be an active team person who always makes efforts to fulfill the
goals.

What according to you is the difference between
good and great customer service?

The main difference in
providing a good customer service and a great customer service is that you are
not only keeping your customer satisfied but you are also keeping them loyal
towards you.

A good customer service provider will listen to every aspect of his customer and
work accordingly whereas, a great customer service provider will also suggest
without asking the customer for his betterment.

In 5 sentences please
explain what makes you the right candidate for customer service job.

1. I am very polite towards the customer.

2. I listen carefully about needs of customer.

3. I would also like to provide the suggestions for the better results.

4. I am the right person to understand the needs patiently without hesitating
and fulfilling them keeping the time constraint in mind

5. And most importantly I am able to communicate clearly to the customer without
ambiguity.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

The E- commerce has changed the expectations of
consumer in many different aspects. Today consumers have easy access to
information about the products and prices and have the freedom to navigate from
one website to another easily in much lesser time in comparison to
retailers.

The e-commerce therefore impacts customer expectations as one is able to go
through comparison, selection and buying process in real-time.

E-commerce also influences the minds of customer in terms of accessibility,
safety, communication, friendly interaction, etc. they feel safe about the
product or service they are using knowing that they are having the best of the
services.